Email disconnected from user

[Shebarn1]

Good day.

This is my account:

https://www.3cx.com/community/members/shebarn.125180/#about

When I tried to log in today it kept on asking me for user name to complete registration.

It said user "Shebarn" is already used.

I would really like to continue with my threads already created.

This is extremely frustrating, why is my user now disconnected from my email?

Please help.

 

[VasilisV_3CX]

Hi @Shebarn1,

Have you logged in to your customer portal and checked if your account is linked to a license key?

Can you try and open an incognito window and log in using the original email address you signed up with?