Email is not sent on missed queue call

[siscom]

Good Afternoon Colleagues
I hope you are doing well . I have 3CX License Pro - 4 Concurrent Calls . I working on version 20 Update 2 . I have created call queue . I choose the option "Notify when a queue call is lost" . under notify these user , I choose the system owner.

When there is a lost call from the queue ., It appears as abandoned call in "Abandoned Call Queue" report but no email sent.

So kindly advice.

Best Regards

 

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Is the call handling set to go elsewhere if the call isnt picked up?

A lost call is when the caller hangs up whilst agents are being polled.

If the call is going elsewhere after the Q then it is classed as abandoned.