Email notification when call disconnect while playing IVR

[MOS-Admin]

I am looking to have email notification when the client disconnects call at IVR, could someone help me to configure this in my 3cx.

I saw miss call notification when call disconnect after ring at extension. But I need notification when the client disconnect call while paying IVR.

We have 3cx 16.0 which installed on Debian OS.

 

[Cjay]

In the absence of any way of doing this directly from 3CX, I do know that you can do it using CDRs. For example the v3.2.1 release of CallSequitur can send a fully customisable email body when a CDR containing a certain trigger condition is received. So for example I think what you want to trigger on is (using 3CX CDR terminology) when the FromType='Line', the ToType='IVR' but there is no FinalNumber (i.e. call didn't go anywhere after IVR).

There are some pre-requisites to doing this with CallSequitur:
You can't be using 3CX CDRs for any other purpose
You need to set up 3CX CDR generation in the correct format for CallSequitur
You need a Windows PC to run CallSequitur with IP connectivity to 3CX
You must have access to a SMTP server (can't use the 3CX server, must be independent - e.g. smtp.gmail.com with appropriate username/app password)

Alas the user documentation for v3.2.1 hasn't caught up with the code yet... Real Soon Now...!

 

[MOS-Admin]

Thanks, Cjay for the reply. I am not much technically sound for this complex setup. Can we have a simple configuration in 3CX.
I receive a call notification on miss call. But I Need if call disconnect before the ring, I mean disconnect at IVR playing ie Press 1 for sales, Press 2 for HR, press 3 for Customer service etc.
Before press any option if the Customer disconnect the call, then needed an email notification that has client call back number as well.

 

[AWS2P]

If i'm not wrong, this doesn't exist in 3CX for now on IVRs but Qs have notifications

 

[Cjay]

As @aws2p confirms, there doesn't yet seem to be any way of sending email directly from 3CX for a call dropped whilst in IVR. If the complexity of setting up email is a step too far for you, then there is also the option within CallSequitur of defining IVR dropped calls as a 'custom' type and then viewing these as a live scrolling list in near realtime. However you do still need to set up CDRs and configure the program....