Email Notifications on system In-Office/Out-of-Office

[seth_boccus]

I'm looking for a way to confirm that the system has gone out-of-office or in-office on time and on schedule. A client of mine has seen issues where the system isn't switching over and forwarding that occurs during out-of-office hours breaks.

Any ideas what I could hook into or monitor? This is 3CX 16 on Linux.

 

[FS_Mathieu]

I remember nothing about that, maybe @JohnS_3CX has an idea ?

 

[Alphabetic]

Hi

Have you checked the date and time on your Linux and confirmed that the NTP server is installed?

apt-get update

apt-get install ntp


Cant remember which but the event or activity log will tell you when it's switched over.

 

[Saqqara]

Is the client manually forcing the system into office hrs - *641. If you do this, you need to dial *64 to put the system back to default

Usage of this Dial Code
Let us assume that the administrator configures this dial code to be *64 and also assume that the global office hours are set from 9am till 5.30pm.

Setting 3CX to In Office Hours
If the Administrator dials *641 (appends a 1 to the code), a prompt will be played stating that “3CX is now set to IN OFFICE HOURS”. This means that the PBX will disregard the current time, or day (even if it is a holiday) and set all the routes of the Gateways, VoIP Providers and DID/DDI’s to route to the In Office hours destination.

Setting 3CX to Out of Office Hours
If the Administrator dials *642 (appends a 2 to the code), a prompt will be played stating that “3CX is now set to OUT OF OFFICE HOURS”. This means that the PBX will disregard the current time, or day (even if it is 10am for example) and set all the routes of PSTN Gateways, VoIP Providers and DID/DDI’s to route to the Out of Office hours destination.

Setting 3CX to Default Office Hours Operation
If the Administrator dials *64 (with nothing appended), a prompt will be played stating that “3CX is now using the DEFAULT OFFICE HOURS”. This means that in this example, the PBX will override the previous 2 commands and behave as follows – from 9am till 5.30pm lines/ports will be routed to In Office Hours destinations and from 5.31pm till 8.59am, the lines/ports will be routed to the Out of Office hour destinations.

 

[JohnS_3CX]

Hi Seth

Were you able to collect any evidence from the machine showing calls routed to the wrong destination at the time you would expect them to go elsewhere?