Email Template: Queue Lost Call

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JuliusP_ICT

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Queue Lost Call - is it possible to add %%WAITINGTIME% ? I've tried to add it to the email, but its either not pulling any data, or i'm not using it correctly. These are with calls 0:01 to 0:03 mins:sec long.


<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<template lang="US">
<from_display_name></from_display_name>
<subject>3CX: Lost Queue Call %%CALLER%%</subject>
<body>There was a lost Call in Queue %%QUEUENAME%% (%%QUEUENUMBER%%)

From Caller ID: %%CALLER%%
Waiting for: %%WAITINGTIME%%

</body>
</template>
 
Well, the above, or just not sending the Queue Lost Call if its under 5 seconds.
 
The available variables for each email template are also listed here.
 
The available variables for each email template are also listed here.
Yep, and i've gone through that. Does this mean each of these variables are available for all the templates, or only for the template that the variable is listed under?

Example:

The variables below under "SLA is reached" are not available for "call is lost".

Queue: call is lost​

%%QUEUENUMBER%% The Queue Number

%%QUEUENAME%% Name of the Queue

%%CALLER%% Caller ID


Queue: SLA is reached​

%%CALLER%% Caller ID

%%QUEUENUMBER%% The Queue Number

%%TOTALNUMBERCALLERS%% Total number of callers waiting to be serviced

%%CALLSINSERVICE%% Number of Calls being serviced

%%CALLSWAITING%% Number of Calls that are waiting

%%WAITINGTIME%% Duration of waiting

%%INTERNALCALLID%% Internal Call ID
 
For each template you can see the available variables. Not all variables apply to all templates.
 
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