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Variables in Email Templates

Below are all variables listed which can be used during the e-mail template customization for each template. The email template section can be found within the 3CX Management Console Settings ⇒ Email ⇒ Email Templates.

Variables in Email Templates

Anti Hacking IP blacklisted

Call to blocked country

Conference Audio

Conference Video

Conference Email

DNS Failure

Emergency call

Ext. Agent Welcome

Extension Login / Logout

Extension Welcome

Fax

IP blacklisted

License limit reached

New missed call

Queue: call is lost

Queue: callback is made

Queue: Failed callback

Queue: SLA is reached

Recordings folder quota reached

Registration status

Reports template

Restore Complete

STUN Resolution fails

Trunk Error

Trunk failover

Trunk status

VoiceMail

Voicemail folder quota reached

Anti Hacking IP blacklisted

%%IPADDRESS%% The IP address that has been blacklisted

%%TIME%% For how long in sec the IP address will be blacklisted

Call to blocked country

%%CALLFROM%% Call from

%%CALLTO%% Call to

%%CALLPREFIX%% Call prefix

Conference - Audio

%%CONFERENCENAME%% Conference name

%%EXTERNALNUMBER%% Conference external phone number

%%CONFERENCEID%% Conference ID Number

%%INTERNALNUMBER%% Conference internal phone number

%%CONFERENCEDESC%% Conference Description (Notes)

Conference - Webinar

%%ORGANIZERNAME%% Organizer’s name

%%MEETINGTITLE%% Meeting Subject

%%PARTICIPANTNAME%% Participant’s name

%%NOTES%% Notes regarding the meeting

%%JOINURL%% Conference URL link to join

%%IF_ORGANIZER_START%% Only sent to the organizer of the meeting, not the participants (Beginning)

%%OPENLINK%% The open link, which anyone can use to enter the webinar

%%IF_ORGANIZER_END%% Only sent to the organizer of the meeting, not the participants (End)

Conference - Webmeeting

%%ORGANIZERNAME%% Organizer’s name

%%MEETINGTITLE%% Meeting Subject

%%OPENLINK%% The conference link used to enter the Webmeeting

DNS Failure

%%PRODUCTION%% Production

%%DESTINATION%% Destination

Emergency call

%%EMERGENCYNUMBER%% Emergency Number dialled.

%%CALLFROM%% Call originated from

Extension Login / Logout

%%EXTFIRSTNAME%% first name of extension

%%EXTLASTNAME%% last name of extension

%%EXTNUMBER%% extension number

%%USERIP%% IP Address of logged in user

%%LICENSECONTACT%% Product is registered to contact

%%LICENSEEMAIL%% Product is registered licensed to e-mail

Extension Welcome

%%EXTFIRSTNAME%% first name of extension

%%EXTLASTNAME%% last name of extension

%%EXTNUMBER%% extension number

%%EXTPIN%% Extension PIN

%%VMNUMBER%% VoiceMail box number

%%IF_WMFRIENDLYNAME_START%% Start marker of the block of text which should be included only if Click2Meet is enabled for this extension

%%WMFRIENDLYNAME%% Click2Meet URL

%%IF_WMFRIENDLYNAME_END%% End marker of the block of text which should be included only if Click2Meet is enabled for this extension

Fax

%%CALLER_ID%% Caller number

%%STARTTIME%% date/ time of start receiving FAX

%%CALLEE_ID%% Callee number

%%STOPTIME%% date/ time of finish receiving FAX

%%FAX_ID%% FAX number

%%PAGES%% number of pages in fax

IP blacklisted

%%IPADDRESS%% IP address that has been blacklisted

%%TIME%% For how long in sec the IP Address will be blacklisted

%%EXPIREDATE%% Expires at this date

%%REASONBLACKLISTED%% The reason why the IP address has been blacklisted

License limit reached

%%ACTIVECALLS%% Number of Active Calls

New missed call

%%PARTYNAME%% Name of caller

%%PARTYCALLERID%% Caller ID of caller

%%START_TIME%% Start time of call

%%EXTNUMBER%% Extension number which has received the missed call

%%EXTFIRSTNAME%% Extension’s first name which has received the missed call

%%EXTLASTNAME%% Extension’s last name which has received the missed call

%%RING_TIME%% Ringing time

Queue: call is lost

%%QUEUENUMBER%% The Queue Number

%%QUEUENAME%% Name of the Queue

%%CALLER%% Caller ID

Queue: callback is made

%%TOCALLER%% Callback to this number

%%QUEUENUMBER%% Queue Number

%%QUEUENAME%% Queue Name

%%CALLER%% Caller ID

Queue: Failed callback

%%TOCALLER%% Callback to this number

%%QUEUENUMBER%% Queue Number

%%QUEUENAME%% Queue Name

%%CALLER%% Caller ID

Queue: SLA is reached

%%CALLER%% Caller ID

%%QUEUENUMBER%% The Queue Number

%%TOTALNUMBERCALLERS%% Total number of callers waiting to be serviced

%%CALLSINSERVICE%% Number of Calls being serviced

%%CALLSWAITING%% Number of Calls that are waiting

%%WAITINGTIME%% Duration of waiting

%%INTERNALCALLID%% Internal Call ID

Recordings folder quota reached

%%QUOTA_PERCENT%% Size in percent which should be reached to trigger this e-mail

%%QUOTASIZE%% Quota size (in Bytes/Kb/Mb/Gb)

%%CURRENTSIZE%% Current folder size (in bytes/Kb/Mb/Gb)

%%CURRENTSIZE_PERCENT%% Current folder size (in percent)

Registration status

%%EXTENSIONNUMBER%% Extension Number

%%STATUS%% New status of extension

%%SIPREGISTRATION%% SIP registration

Reports template

%%REPORT_NAME%% Report name (example: Call Logs, Extension Statistics etc)

%%REPORT_URL1%% External Report Link

%%REPORT_URL2%% Internal Report Link

%%IF_TWO_LINKS_START%% Report text start marker if Internal FQDN/IP and External FQDN is used

%%IF_TWO_LINKS_END%% Report text end marker if Internal FQDN/IP and External FQDN is used

%%IF_ONE_LINK_START%% Report text start marker if single FQDN is used

%%IF_ONE_LINK_END%% Report text end marker if single FQDN is used

%%REPORT_LIMIT_REACHED_START%% Report text start marker if report limit has been reached

%%REPORT_LIMIT_REACHED_END%% Report text end marker if report limit has been reached

Restore Complete

%%SIPDOMAIN%% PBX FQDN

%%RESTORE_STATUS%% successfully, unsuccessfully

%%MANAGEMENTCONSOLE_LINK%% link to the management console

%%IF_ERROR_SHOW%% if error begin marker

%%IF_ERROR_END%% if error end marker

%%SHORT_ERROR_DESCRIPTION%% short description of the problem(s) if any

STUN Resolution fails

%%STUNSERVER%% STUN server

%%PORT%% Port number

%%REASON%% Reason

Trunk Error

%%CALLTO%% Number Called

%%CALLFROM%% Call from

%%REPLY%% Reply error

Trunk failover

%%DEVICE%% Device

%%CALL%% Call number

Trunk status

%%TRUNKNUMBER%% Trunk number

%%STATUS%% Trunk status

VoiceMail

%%CALLER%% Caller ID

%%CALLERNAME%% Caller Name

%%EXTNUMBER%% voice mailbox of this extension has received a voicemail message

%%EXTFIRSTNAME%% first name of extension

%%EXTLASTNAME%% last name of extension

%%DATE%% received at. "short" system default appearance (date only).

%%TIME%% received at. "short" system default appearance (time only).

%%DURATION%% duration of the message in form hh:mm:ss

%%FILENAME%% a name of the audio file in voice mail box folder

Voicemail folder quota reached

%%QUOTA_PERCENT%% Size in percent which should be reached to trigger this e-mail

%%QUOTASIZE%% Quota size (in Bytes/Kb/Mb/Gb)

%%CURRENTSIZE%% Current folder size (in Bytes/Kb/Mb/Gb)

%%CURRENTSIZE_PERCENT%% Current folder size (in percent)