Variables in Email Templates

Below are all variables listed which can be used during the e-mail template customization for each template. The email template section can be found within the 3CX Management Console > “Settings” > “Email” > “Email Templates”.

Anti Hacking IP blacklisted

%%IPADDRESS%% The IP address that has been blacklisted

%%TIME%% For how long in sec the IP address will be blacklisted

Call to blocked country

%%CALLFROM%% Call from

%%CALLTO%% Call to

%%CALLPREFIX%% Call prefix

Conference - Audio

%%CONFERENCENAME%% Conference name

%%EXTERNALNUMBER%% Conference external phone number

%%CONFERENCEID%% Conference ID Number

%%INTERNALNUMBER%% Conference internal phone number

%%CONFERENCEDESC%% Conference Description (Notes)

Conference - Webinar

%%ORGANIZERNAME%% Organizer’s name

%%MEETINGTITLE%% Meeting Subject

%%PARTICIPANTNAME%% Participant’s name

%%NOTES%% Notes regarding the meeting

%%JOINURL%% Conference URL link to join

%%IF_ORGANIZER_START%% Only sent to the organizer of the meeting, not the participants (Beginning)

%%OPENLINK%% The open link, which anyone can use to enter the webinar

%%IF_ORGANIZER_END%% Only sent to the organizer of the meeting, not the participants (End)

Conference - Webmeeting

%%ORGANIZERNAME%% Organizer’s name

%%MEETINGTITLE%% Meeting Subject

%%OPENLINK%% The conference link used to enter the Webmeeting

DNS Failure

%%PRODUCTION%% Production

%%DESTINATION%% Destination

Emergency call

%%CALLERNAME%% Caller Name

%%CALLFROM%% Call originated from

%%EMERGENCYNUMBER%% Emergency Number dialled.

%%EMERGENCYRULENAME%% Emergency Νumber entry name.

Extension Login / Logout

%%EXTFIRSTNAME%% first name of extension

%%EXTLASTNAME%% last name of extension

%%EXTNUMBER%% extension number

%%USERIP%% IP Address of logged in user

%%LICENSECONTACT%% Product is registered to contact

%%LICENSEEMAIL%% Product is registered licensed to e-mail

Extension Welcome

%%EXTFIRSTNAME%% first name of extension

%%EXTLASTNAME%% last name of extension

%%EXTNUMBER%% extension number

%%EXTPIN%% Extension PIN

%%VMNUMBER%% VoiceMail box number

%%IF_WMFRIENDLYNAME_START%% Start marker of the block of text which should be included only if Click2Meet is enabled for this extension

%%WEBCLIENTURL%% Web Client internal URL

%%WEBCLIENTURLPUBLIC%% Web Client external URL

%%WMFRIENDLYNAME%% Click2Meet URL

%%IF_WMFRIENDLYNAME_END%% End marker of the block of text which should be included only if Click2Meet is enabled for this extension

Fax

%%CALLER_ID%% Caller number

%%STARTTIME%% date/ time of start receiving FAX

%%CALLEE_ID%% Callee number

%%STOPTIME%% date/ time of finish receiving FAX

%%FAX_ID%% FAX number

%%PAGES%% number of pages in fax

IP blacklisted

%%IPADDRESS%% IP address that has been blacklisted

%%TIME%% For how long in sec the IP Address will be blacklisted

%%EXPIREDATE%% Expires at this date

%%REASONBLACKLISTED%% The reason why the IP address has been blacklisted

License limit reached

%%ACTIVECALLS%% Number of Active Calls

New missed call

%%PARTYNAME%% Name of caller

%%PARTYCALLERID%% Caller ID of caller

%%START_TIME%% Start time of call

%%EXTNUMBER%% Extension number which has received the missed call

%%EXTFIRSTNAME%% Extension’s first name which has received the missed call

%%EXTLASTNAME%% Extension’s last name which has received the missed call

%%RING_TIME%% Ringing time

Queue: call is lost

%%QUEUENUMBER%% The Queue Number

%%QUEUENAME%% Name of the Queue

%%CALLER%% Caller ID

Queue: callback is made

%%TOCALLER%% Callback to this number

%%QUEUENUMBER%% Queue Number

%%QUEUENAME%% Queue Name

%%CALLER%% Caller ID

Queue: Failed callback

%%TOCALLER%% Callback to this number

%%QUEUENUMBER%% Queue Number

%%QUEUENAME%% Queue Name

%%CALLER%% Caller ID

Queue: SLA is reached

%%CALLER%% Caller ID

%%QUEUENUMBER%% The Queue Number

%%TOTALNUMBERCALLERS%% Total number of callers waiting to be serviced

%%CALLSINSERVICE%% Number of Calls being serviced

%%CALLSWAITING%% Number of Calls that are waiting

%%WAITINGTIME%% Duration of waiting

%%INTERNALCALLID%% Internal Call ID

Recordings folder quota reached

%%QUOTA_PERCENT%% Size in percent which should be reached to trigger this e-mail

%%QUOTASIZE%% Quota size (in Bytes/Kb/Mb/Gb)

%%CURRENTSIZE%% Current folder size (in bytes/Kb/Mb/Gb)

%%CURRENTSIZE_PERCENT%% Current folder size (in percent)

Registration status

%%EXTENSIONNUMBER%% Extension Number

%%STATUS%% New status of extension

%%SIPREGISTRATION%% SIP registration

Reports template

%%REPORT_NAME%% Report name (example: Call Logs, Extension Statistics etc)

%%REPORT_URL1%% External Report Link

%%REPORT_URL2%% Internal Report Link

%%IF_TWO_LINKS_START%% Report text start marker if Internal FQDN/IP and External FQDN is used

%%IF_TWO_LINKS_END%% Report text end marker if Internal FQDN/IP and External FQDN is used

%%IF_ONE_LINK_START%% Report text start marker if single FQDN is used

%%IF_ONE_LINK_END%% Report text end marker if single FQDN is used

%%REPORT_LIMIT_REACHED_START%% Report text start marker if report limit has been reached

%%REPORT_LIMIT_REACHED_END%% Report text end marker if report limit has been reached

Restore Complete

%%SIPDOMAIN%% PBX FQDN

%%RESTORE_STATUS%% successfully, unsuccessfully

%%MANAGEMENTCONSOLE_LINK%% link to the management console

%%IF_ERROR_SHOW%% if error begin marker

%%IF_ERROR_END%% if error end marker

%%SHORT_ERROR_DESCRIPTION%% short description of the problem(s) if any

Set/Reset Password

%%RECOVERY_EXTERNAL_LINK%%

%%RECOVERY_LOCAL_LINK%%

STUN Resolution fails

%%STUNSERVER%% STUN server

%%PORT%% Port number

%%REASON%% Reason

Trunk Error

%%CALLTO%% Number Called

%%CALLFROM%% Call from

%%REPLY%% Reply error

Trunk failover

%%DEVICE%% Device

%%CALL%% Call number

Trunk status

%%TRUNKNUMBER%% Trunk number

%%STATUS%% Trunk status

VoiceMail

%%CALLER%% Caller ID

%%CALLERNAME%% Caller Name

%%EXTNUMBER%% voice mailbox of this extension has received a voicemail message

%%EXTFIRSTNAME%% first name of extension

%%EXTLASTNAME%% last name of extension

%%DATE%% received at. "short" system default appearance (date only).

%%TIME%% received at. "short" system default appearance (time only).

%%DURATION%% duration of the message in form hh:mm:ss

%%FILENAME%% a name of the audio file in voice mail box folder

Voicemail folder quota reached

%%QUOTA_PERCENT%% Size in percent which should be reached to trigger this e-mail

%%QUOTASIZE%% Quota size (in Bytes/Kb/Mb/Gb)

%%CURRENTSIZE%% Current folder size (in Bytes/Kb/Mb/Gb)

%%CURRENTSIZE_PERCENT%% Current folder size (in percent)

Last Updated

This document was last updated on 25 April 2023

https://www.3cx.com/docs/variables-email-templates/ 

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