Variables in Email Templates
Below are all variables listed which can be used during the e-mail template customization for each template. The email template section can be found within the 3CX Management Console > “Settings” > “Email” > “Email Templates”.
- Anti Hacking IP blacklisted
- Call to blocked country
- Conference - Audio
- Conference - Webinar
- Conference - Webmeeting
- DNS Failure
- Emergency call
- Extension Login / Logout
- Extension Welcome
- Fax
- IP blacklisted
- License limit reached
- New missed call
- Queue: call is lost
- Queue: callback is made
- Queue: Failed callback
- Queue: SLA is reached
- Recordings folder quota reached
- Registration status
- Reports template
- Restore Complete
- Set/Reset Password
- STUN Resolution fails
- Trunk Error
- Trunk failover
- Trunk status
- VoiceMail
- Voicemail folder quota reached
Anti Hacking IP blacklisted
%%IPADDRESS%% The IP address that has been blacklisted
%%TIME%% For how long in sec the IP address will be blacklisted
Call to blocked country
%%CALLFROM%% Call from
%%CALLTO%% Call to
%%CALLPREFIX%% Call prefix
Conference - Audio
%%CONFERENCENAME%% Conference name
%%EXTERNALNUMBER%% Conference external phone number
%%CONFERENCEID%% Conference ID Number
%%INTERNALNUMBER%% Conference internal phone number
%%CONFERENCEDESC%% Conference Description (Notes)
Conference - Webinar
%%ORGANIZERNAME%% Organizer’s name
%%MEETINGTITLE%% Meeting Subject
%%PARTICIPANTNAME%% Participant’s name
%%NOTES%% Notes regarding the meeting
%%JOINURL%% Conference URL link to join
%%IF_ORGANIZER_START%% Only sent to the organizer of the meeting, not the participants (Beginning)
%%OPENLINK%% The open link, which anyone can use to enter the webinar
%%IF_ORGANIZER_END%% Only sent to the organizer of the meeting, not the participants (End)
Conference - Webmeeting
%%ORGANIZERNAME%% Organizer’s name
%%MEETINGTITLE%% Meeting Subject
%%OPENLINK%% The conference link used to enter the Webmeeting
DNS Failure
%%PRODUCTION%% Production
%%DESTINATION%% Destination
Emergency call
%%CALLERNAME%% Caller Name
%%CALLFROM%% Call originated from
%%EMERGENCYNUMBER%% Emergency Number dialled.
%%EMERGENCYRULENAME%% Emergency Νumber entry name.
Extension Login / Logout
%%EXTFIRSTNAME%% first name of extension
%%EXTLASTNAME%% last name of extension
%%EXTNUMBER%% extension number
%%USERIP%% IP Address of logged in user
%%LICENSECONTACT%% Product is registered to contact
%%LICENSEEMAIL%% Product is registered licensed to e-mail
Extension Welcome
%%EXTFIRSTNAME%% first name of extension
%%EXTLASTNAME%% last name of extension
%%EXTNUMBER%% extension number
%%EXTPIN%% Extension PIN
%%VMNUMBER%% VoiceMail box number
%%IF_WMFRIENDLYNAME_START%% Start marker of the block of text which should be included only if Click2Meet is enabled for this extension
%%WEBCLIENTURL%% Web Client internal URL
%%WEBCLIENTURLPUBLIC%% Web Client external URL
%%WMFRIENDLYNAME%% Click2Meet URL
%%IF_WMFRIENDLYNAME_END%% End marker of the block of text which should be included only if Click2Meet is enabled for this extension
Fax
%%CALLER_ID%% Caller number
%%STARTTIME%% date/ time of start receiving FAX
%%CALLEE_ID%% Callee number
%%STOPTIME%% date/ time of finish receiving FAX
%%FAX_ID%% FAX number
%%PAGES%% number of pages in fax
IP blacklisted
%%IPADDRESS%% IP address that has been blacklisted
%%TIME%% For how long in sec the IP Address will be blacklisted
%%EXPIREDATE%% Expires at this date
%%REASONBLACKLISTED%% The reason why the IP address has been blacklisted
License limit reached
%%ACTIVECALLS%% Number of Active Calls
New missed call
%%PARTYNAME%% Name of caller
%%PARTYCALLERID%% Caller ID of caller
%%START_TIME%% Start time of call
%%EXTNUMBER%% Extension number which has received the missed call
%%EXTFIRSTNAME%% Extension’s first name which has received the missed call
%%EXTLASTNAME%% Extension’s last name which has received the missed call
%%RING_TIME%% Ringing time
Queue: call is lost
%%QUEUENUMBER%% The Queue Number
%%QUEUENAME%% Name of the Queue
%%CALLER%% Caller ID
Queue: callback is made
%%TOCALLER%% Callback to this number
%%QUEUENUMBER%% Queue Number
%%QUEUENAME%% Queue Name
%%CALLER%% Caller ID
Queue: Failed callback
%%TOCALLER%% Callback to this number
%%QUEUENUMBER%% Queue Number
%%QUEUENAME%% Queue Name
%%CALLER%% Caller ID
Queue: SLA is reached
%%CALLER%% Caller ID
%%QUEUENUMBER%% The Queue Number
%%TOTALNUMBERCALLERS%% Total number of callers waiting to be serviced
%%CALLSINSERVICE%% Number of Calls being serviced
%%CALLSWAITING%% Number of Calls that are waiting
%%WAITINGTIME%% Duration of waiting
%%INTERNALCALLID%% Internal Call ID
Recordings folder quota reached
%%QUOTA_PERCENT%% Size in percent which should be reached to trigger this e-mail
%%QUOTASIZE%% Quota size (in Bytes/Kb/Mb/Gb)
%%CURRENTSIZE%% Current folder size (in bytes/Kb/Mb/Gb)
%%CURRENTSIZE_PERCENT%% Current folder size (in percent)
Registration status
%%EXTENSIONNUMBER%% Extension Number
%%STATUS%% New status of extension
%%SIPREGISTRATION%% SIP registration
Reports template
%%REPORT_NAME%% Report name (example: Call Logs, Extension Statistics etc)
%%REPORT_URL1%% External Report Link
%%REPORT_URL2%% Internal Report Link
%%IF_TWO_LINKS_START%% Report text start marker if Internal FQDN/IP and External FQDN is used
%%IF_TWO_LINKS_END%% Report text end marker if Internal FQDN/IP and External FQDN is used
%%IF_ONE_LINK_START%% Report text start marker if single FQDN is used
%%IF_ONE_LINK_END%% Report text end marker if single FQDN is used
%%REPORT_LIMIT_REACHED_START%% Report text start marker if report limit has been reached
%%REPORT_LIMIT_REACHED_END%% Report text end marker if report limit has been reached
Restore Complete
%%SIPDOMAIN%% PBX FQDN
%%RESTORE_STATUS%% successfully, unsuccessfully
%%MANAGEMENTCONSOLE_LINK%% link to the management console
%%IF_ERROR_SHOW%% if error begin marker
%%IF_ERROR_END%% if error end marker
%%SHORT_ERROR_DESCRIPTION%% short description of the problem(s) if any
Set/Reset Password
%%RECOVERY_EXTERNAL_LINK%%
%%RECOVERY_LOCAL_LINK%%
STUN Resolution fails
%%STUNSERVER%% STUN server
%%PORT%% Port number
%%REASON%% Reason
Trunk Error
%%CALLTO%% Number Called
%%CALLFROM%% Call from
%%REPLY%% Reply error
Trunk failover
%%DEVICE%% Device
%%CALL%% Call number
Trunk status
%%TRUNKNUMBER%% Trunk number
%%STATUS%% Trunk status
VoiceMail
%%CALLER%% Caller ID
%%CALLERNAME%% Caller Name
%%EXTNUMBER%% voice mailbox of this extension has received a voicemail message
%%EXTFIRSTNAME%% first name of extension
%%EXTLASTNAME%% last name of extension
%%DATE%% received at. "short" system default appearance (date only).
%%TIME%% received at. "short" system default appearance (time only).
%%DURATION%% duration of the message in form hh:mm:ss
%%FILENAME%% a name of the audio file in voice mail box folder
Voicemail folder quota reached
%%QUOTA_PERCENT%% Size in percent which should be reached to trigger this e-mail
%%QUOTASIZE%% Quota size (in Bytes/Kb/Mb/Gb)
%%CURRENTSIZE%% Current folder size (in Bytes/Kb/Mb/Gb)
%%CURRENTSIZE_PERCENT%% Current folder size (in percent)
Last Updated
This document was last updated on 25 April 2023