Enable Outbound SMS for all extensions?

[kriley87]

Currently we have SMS enabled on the main phone number of our system, which is routed to a ring group consisting of two extensions. With this setup, only the two members of the mentioned ring group can send outbound SMS. We would like ALL extensions to be able to send outbound texts from this number but only want inbound texts routed to the two people of the ring group that the number is pointed to.

This used to be easily accomplished when SMS was enabled on a per-extension basis but now that that SMS is enabled at the SIP trunk level, I am not seeing how to get this accomplished.

Any help would be appreciated.

 

[kriley87]

I may have found a not so ideal work around... I added the remaining members to the main ring group and then turned off "accept calls from ring groups" option within the settings of each added extension. This allows them to send outbound SMS from the main number but not receive calls inbound from the ring group that the main number is tied to.

Hopefully there's a better way to do this?

 

[NikolasA_3CX]

Hello,

Regarding your question, it is not possible for all agents to be able to send SMS if no DID is assigned to them or if they are not in a Ring Group, Queue, or Extension Group, which has a DID assigned to it.

To achieve this scenario with only one DID the only solution is the one you have mentioned, by adding all users to the Ring Group, but disabling the option for certain users to not receive calls from Ring Groups.