sms

  1. What are the exact rules governing the archival of 3CX Chat Messages?

    I have a client who is worried that employees may not be properly reporting certain client communications in their business apps. Becuase of this, they reached out to us for assurance that even if a chat is marked as "dealt with", that it can be retrieved later on should the need arise, even if...
    • AndrewSotiris
    • Thread
    • archiving remote storage sms
    • Replies: 5
    • Forum: SMS

  2. Outbound SMS Creates a Duplicate Chat When the Recipient Replies

    We are using Voxtelesys as our SIP trunk provider, and inbound and outbound SMS messaging is otherwise working correctly. The issue occurs when a 3CX user initiates a new SMS conversation: The 3CX user opens SMS chat, creates a new conversation, and sends a text message to an external...

  3. How to configure a SIP trunk to send one-way SMS / Alphanumeric Sender ID SMS?

    In 3CX, you're supposed to be able to configure a SIP trunk with an alphanumeric sender ID, so that you can send one-way SMS messages. https://www.3cx.com/live-chat/business-text/ 3CX supports Twilio as an offical SIP trunk provider https://www.3cx.com/docs/sip-trunk/twilio/ Twilio supports...

  4. Outbound SMS / Start Chat / Provider (300 NUMBERS to select from)

    We have a MAJOR issue with sending SMS messages and I should start by saying we using Groups, and most important call Queues that users belong to. We run a call center and have many incoming phone numbers and even more defined in the Trunk from our SIP provider. However, ONLY a FEW NUMBERS...

  5. SMS using One Number for all extensions

    Hello! First time posting here so apologies if I am a little green on the information to provide. We have a client that is running a hotline where they want to allow the clients to reach out over SMS for support. The client wants the main number for the hotline to be the same one people use to...

  6. Unusual Twillio SMS Integration Issue

    Hi All, We've suddenly started experiencing an issue with the Twillio SMS integration in our internal 3CX PBX. This seems to keep 'breaking' where the SMS integration remains enabled, and the Twillio SIP trunk still routes voice calls, but we suddenly lose all ability to use the SMS feature via...

  7. Inbound SMS not working.

    We are trying to get SMS setup using voxtelesys. Outbound is working but inbound is not. Voxtelesys is saying the issue is the root CA cert. When checking our cert on geocerts.com/ssl-checker we get a error message about the root CA cert. We use a custom FQDN and purchased a basic sectigo SSL...
    • josh24_15
    • Thread
    • inbound sms sms
    • Replies: 1
    • Forum: SMS

  8. Group SMS

    We are in desparate need of Group SMS capability. Does anyone know if is remotely close to getting on the product list. Here in Texas, USA we have some new State laws as it relates to SMS with school kids. So, for our school related and medical services companies that we have deployed 3CX for...
  9. Alex Aubert

    Broken Chat message received from VOIP.ms

    Hi we got a issues with some received chat from voip.ms sms we received a message and sometimes the message not the same as received in VOIP SMS/MMS Message Center Information here some images to show the message receive in Voip and what users receive in 3cx. Is there a way to fix this. thanks
    • Alex Aubert
    • Thread
    • chat sms voip.ms
    • Replies: 16
    • Forum: SMS

  10. How to receive sms

    Hello. How to set up receiving SMS from the operator telnyx.com?

  11. Texting through 3CX with Telnyx

    Does anyone have experience with both of these providers and sending texts through them? Since 3CX no longer works with Telnyx, there isn't a lot of help on the corporate 3CX side. Unfortunately, Telnyx's documentation is also pretty bad. This is where I am. I have a sip trunk set up for SMS...

  12. SMS Logs - Each Extension

    Hi, I have SMS enabled on the SIP trunk and the extensions are able to send / receive SMS. How ever when checking the Chat Log report, SMS transactions are not shown there? Please advise how to fetch SMS transaction logs? And also if its possible to fetch the SMS message content in the log?
    • M Ahmed
    • Thread
    • sms sms logs
    • Replies: 6
    • Forum: SMS

  13. SMS showing two separate conversations to same number

    Hey everyone, Here is something that I have run across and am looking for ideas. I have noticed is that if you start a new SMS chat in the 3CX PWA and do not include the +1 at the beginning, it will allow it to go to the recipient but when they reply, it starts a new conversation as if it is a...

  14. Error 30045 SMS issue

    Hello, I want to add SMS option on my Trunk. I have error 30045, how can I fix it? Provider is generic and is not listed on 3CX supported list.
    • Nik_si
    • Thread
    • generic message parse sms
    • Replies: 1
    • Forum: SMB

  15. Mass Chat Log Export

    You will see that in image ChatLog1, you can export each conversation from an export from a single conversation, as you can see in ChatLog 5 But we are requesting a feature that allows to do a Mass Export of all conversations in one export with the message column, so you are able to read all...
    • jconkle
    • Thread
    • export report sms
    • Replies: 8
    • Forum: SMS

  16. SMS Sending/Receiving issues w/ Generic SIP Provider

    Hey All, We're testing a new trunk with a "generic" provider (that being Commio,) and I cannot get SMS working. I've worked with my voip liaison and they've given me the correct URL and API Key, but messages are failing to send and be received. Please see the following image: The first line is...
    • sleepyadmin
    • Thread
    • sip provider sms trunk
    • Replies: 2
    • Forum: SMS

  17. Solved Trouble sending/receiving SMS suddenly

    When attempting to send an SMS from the Windows client or the Android app, I get this error: 30030 Failed to send message(s) to the provider 'voxtelesys' from '+13209826703' to '+13203093923'. Exception: Cannot find provider for number +13209826703. Trouble is that we don't use voxtelesys. We...

  18. Automatic Reply SMS

    Part of my business model is acknowledging communication. I like clients to know that we received the communication and that they should hear back from us in two days or less. I've figured out how to do that with my email and missed calls (by using carrier phone log data). However, I cannot...

  19. v20 Inbound SMS/Text Messages Not Received

    Hello - After we upgraded form v18 to v20 we've not been receiving inbound sms messages; we had no issues with receiving texts on v18. We can still send outbound sms messages, but nothing is coming back. I've gone over the following forum posts on the issue to review their instructions with no...
    • steve_fls
    • Thread
    • inbound sms sms
    • Replies: 14
    • Forum: SMS

  20. number format for outgoing SMS messages

    Hello. We are using 3cx v20. Configured generic Siptrunk, SMS is enabled by using a custom template. SMS works properly when sent in 11-digit format. When a user tries to send an SMS to another user from the address book, where the number is specified in 10-digit format, it fails. Is there an...
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