Solved Ended up with a new license key instead of renewal

[Bookstar]

We placed an order for for our usual license but didn't specify on the order it was a renewal, unfortunately assuming our reseller would know we wanted to renew as we have years previously.

So we now have been given a new license key and the reseller is saying 3CX will not allow them to return/exchange this for a renewal on our existing license.

Is this correct and there is no flexibility for errors like this from 3CX?

 

[IrinaP_3CX]

We placed an order for for our usual license but didn't specify on the order it was a renewal,

@Bookstar, is the renewal you are referring to for commercial PRO/ENT, or are you using the 4SC Standard free edition license?

If your reseller has sold you a new license instead of a renewal, you may be able to use it to replace the key, which has the same function as a renewal.

Our customer service team is waiting for the details of your license and order so that we can check and assist you.

 

[IrinaP_3CX]

@Bookstar, I understand that you have sent the details, and already received a reply from our UK Team.
Let us know if you need any further assistance

 

[Bookstar]

Yes all sorted. Thanks so much.