Engage with your Website Visitors with Chat, Talk & Video

[N_G]

@bravad - greetings back from 3CX, Guilaume - Nick

@ TBWD - yes its possible - you need to link in the javascript. We need to make a small description how to do it, we will work on it....

 

[moose]

When trying to chat i always get: "Network Error when attempting to fetch resource"

We don't have pro, so tried it with extension link.
Our URL islike this (No port specified as it is in your example!)

https://voip-ourcompany-net.3cx.net/join/extensionname

 

[florink]

When trying to chat i always get: "Network Error when attempting to fetch resource"

We don't have pro, so tried it with extension link.
Our URL islike this (No port specified as it is in your example!)

https://voip-ourcompany-net.3cx.net/join/extensionname

Of course it's not going to work, you are using the Click2Meet link which is wrong. You should use the Click2Talk URL (It's above the Click2Meet in the same tab).

The correct link has the following structure

https://YOURQDN/callus#NAME_OF_CLICK_2_TALK

 

[moose]

Thank you florink. I couldn't find the link you mentioned. The reason is this:

The plugin is completely free but requires 3CX Phone System V16 to be installed.
from https://www.3cx.com/live-chat/
Unforunatelty 3cx didn't mention this at the wordpress plugin site.

We don't have V16 installed right now. Have to upgrade first ...

 

[MuratDemirtas]

Selam;

Ayrıca V16'yı sistemimde ve wordpress web sitesinde denemeye başladım. Çok başarılıydı ve bir müşteriden gelen bir istek bile bana gelmişti.

Tebrikler ...

 

[Constantinos Constantinou]

Selam;

Ayrıca V16'yı sistemimde ve wordpress web sitesinde denemeye başladım. Çok başarılıydı ve bir müşteriden gelen bir istek bile bana gelmişti.

Tebrikler ...

Thank you @MuratDemirtas. Keep up the good work.

 

[Constantinos Constantinou]

Thank you florink. I couldn't find the link you mentioned. The reason is this:

The plugin is completely free but requires 3CX Phone System V16 to be installed.
from https://www.3cx.com/live-chat/
Unforunatelty 3cx didn't mention this at the wordpress plugin site.

We don't have V16 installed right now. Have to upgrade first ...

Hello @moose and thank you for pointing this out.

WordPress documentation page updated with your valuable input.

 

[MuratDemirtas]

Hello there;

When are sites other than Wordpress running for development?

Good work.

 

[Constantinos Constantinou]

Hello there;

When are sites other than Wordpress running for development?

Good work.

Hello @MuratDemirtas,

At the moment on our roadmap, we have scheduled a refreshed version of the Click to Talk user interface, that will be available for WordPress and as Standalone script.

We will keep our community posted through our Blog Posts.

 

[5StarCases]

Is there any chance of a module / plugin for PrestaShop?

 

[Constantinos Constantinou]

Is there any chance of a module / plugin for PrestaShop?

Hello @5StarCases ,

We can provide a standalone HTML tag that reference a single javascript file. Those two can be defined on any area that you can set HTML code with custom Javascript reference.

We will soon release a how to guide of how to utilize that standalone HTML tag and Javascript file.

 

[treynolen]

I tested this on Alpha, and I was hoping the Beta release would fix a few of the issues. I really do like the idea, but have run into these problems:

1. No matter what you choose, it never asks for Name or Email (or both) on the chat window
2. Chats going to a queue go to all members of that queue even if they are logged out. It would be nice if it followed the queue behavior (like prioritized hunt, round robin, etc.), but having it go to just logged in agents is acceptable. Having it go to everyone even logged out agents is a real issue.

 

[Constantinos Constantinou]

Hello @treynolen,
Thank you first of all for bringing forward those points for us.

Point 1: "No matter what you choose, it never asks for Name or Email (or both) on the chat window"

As you can see on our testing environment, based on WordPress configuration settings, the chat window adjusts accordingly. (ex. None/Name and Email scenarios). Please let us know if this is the cases.




Point 2: "Chats going to a queue go to all members of that queue even if they are logged out. It would be nice if it followed the queue behavior (like prioritized hunt, round robin, etc.), but having it go to just logged in agents is acceptable. Having it go to everyone even logged out agents is a real issue."

It is something that we are working on. It will be batched with some improvements also on our upcoming release.

 

[treynolen]

I'm not seeing the adjustment you are seeing in Point 1. No matter what I choose in the configuration, the chat client has a the icon for video call and audio call and doesn't ask for name or email. I've tried creating multiple click-to-call links and inserted the shortcodes for each...all with the same result. I'm running Wordpress 5.0.3.

I'm glad to hear Point 2 is being worked on.

 

[Phone systems NZ]

I can only get the web chat working if i use when i'm on the same local network that my 3cx server is on. I can't get it working if i go to the webpage when i'm on any other network's internet connection?

Are there any new ports that need opening on the firewall?

 

[Constantinos Constantinou]

I can only get the web chat working if i use when i'm on the same local network that my 3cx server is on. I can't get it working if i go to the webpage when i'm on any other network's internet connection?

Are there any new ports that need opening on the firewall?

Hello @Phone systems NZ ,

Definitely you have to allow the port (5001) of your 3CX Phone System to be access by the server that your website is hosted.

Check your browser developer console for any communication errors among the two parties.

 

[Constantinos Constantinou]

I'm not seeing the adjustment you are seeing in Point 1. No matter what I choose in the configuration, the chat client has a the icon for video call and audio call and doesn't ask for name or email. I've tried creating multiple click-to-call links and inserted the shortcodes for each...all with the same result. I'm running Wordpress 5.0.3.

I'm glad to hear Point 2 is being worked on.

Hello @treynolen,

Please make sure that your have the latest public version of the WordPress plugin on your server.

Our current release is the version 1.0.1 (https://wordpress.org/plugins/3cx-clicktotalk/)
Point 1 is located on your WordPress admin page on a separate menu entry named "3CX"

 

[Phone systems NZ]

Hello @Phone systems NZ ,

Definitely you have to allow the port (5001) of your 3CX Phone System to be access by the server that your website is hosted.

Check your browser developer console for any communication errors among the two parties.

Yes i have 5001 open.

 

[Phone systems NZ]

can you give me some more information on what i need to do for this "Check your browser developer console for any communication errors among the two parties. "

 

[loyer]

Great feature... can you publish the source HTML/javascript so we can just include the libraries directly instead of having to use a plugin? Like the way jquery works.