Engin BYO - Outbound calls fail after 7 seconds

[uspl]

Hi

Just getting going on this setup and I have one issue I cannot seem to fix; outbound calls connect ok then die after about 7 seconds.

3CX V8
W2003
Netgear FVS338 with all relevant (I think) ports configured
Static IP on an iInet ADSL+ circuit
Yealink T28 phone

I have the Engin BYO business starter pack with two lines. Inbound calls are fine, quality is great and no dropouts.
Outbound calls get made ok then die after 7 seconds with CM503008 Call is terminated.

Any suggestions gratefuly accepted.

Tha nks
David

 

[mfm]

Hi David,

Welcome to the community. Kindly read the forum rules regarding seeking help on the forums.

Please set your logs in verbose mode, and post the logs of the call being made. Please remember to use code and /code tags when posting server logs.

 

[uspl]

Thanks Mark

Logs below:

13:27:10.328  [CM503008]: Call(11): Call is terminated
13:27:02.828  [CM503007]: Call(11): Device joined: sip:byo.engin.com.au:5060
13:27:02.828  [CM503007]: Call(11): Device joined: sip:[email protected]:5062
13:27:01.328  [CM505003]: Provider:[Engin] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
13:27:01.328  [CM503002]: Call(11): Alerting sip:byo.engin.com.au:5060
13:27:00.546  [CM503025]: Call(11): Calling VoIPline:95647530@(Ln.10000@Engin)@[Dev:sip:byo.engin.com.au:5060]
13:27:00.359  [CM503004]: Call(11): Route 1: VoIPline:95647530@(Ln.10000@Engin)@[Dev:sip:byo.engin.com.au:5060]
13:27:00.359  [CM503010]: Making route(s) to <sip:[email protected]>
13:27:00.343  [CM505001]: Ext.100: Device info: Device Identified: [Man: Yealink;Mod: T28;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T28P 2.42.0.50 00:15:65:14:7d:ad] PBX contact: [sip:[email protected]:5060]
13:27:00.343  [CM503001]: Call(11): Incoming call from Ext.100 to <sip:[email protected]>

As you can see, after 7 seconds the call is terminated.

Thanks for any input.

David

 

[uspl]

Also, further testing with the 3CX soft phone from Windows 7 laptop shows exactly the same behaviour; call is initiated, connects then terminates after 7 seconds.

Thanks

 

[mfm]

Hi,

The logs does not point to the cause. We would need to take an more in depth look at this, which will require a ticket. Please open a ticket and send in a wireshark capture and the support logs. If you are unsure of the steps please open a ticket and we will guide you from there.