Epos headset integration/Call-Control not working properly.

[MvK_Invision-ICT]

With the Desktop App I keep having issues with the Epos Adapt headset line. The call-control from the headset simply doesn't work stable. I am wondering if there are more 3CX users having these issues.

The settings in 3CX shows everything's fine:


And from the Epos Connect software everything is also updated to the latest supported versions:


I have this problem with all the adapt headsets like the 560, 231 and the 360.
With a Jabra headset and dongle everything works as expected.

Does anyone reading this have experienced the same issues and know if this is a Epos or 3CX issue?

 

[IT Planungsgruppe]

Hello, I can now sing a song about the problems with the call name button on the Epos headset, we have had them for several years and it has never worked reliably.