Error id 12294 and id 8193

[cparker004]

I keep getting these error id 12294 and 8193 even though 9 SIM call are supported only 4 calls at a time can be made.
Ive tried going to setting > license Tab> Click edit , as suggested in other post but it is not working. My client states this started 3 weeks ago

 

[Saqqara]

Try doing a refresh of the license key.

On the main screen of the 3cx managemt screen, on the right what does it say in terms of license key, type and calls

what version of 3cx are you running

 

[cobaltit]

What makes you think 9 SIM calls are supported? 3CX doesn't sell a 9 SC license. Check your license as @Saqqara and also let us know what version of 3CX you are using.

 

[cparker004]

What makes you think 9 SIM calls are supported? 3CX doesn't sell a 9 SC license. Check your license as @Saqqara and also let us know what version of 3CX you are using.

I figured out what is was. I had to upgrade the 3CX to the latest version in order to get 8 SIM calls.

The reason i thought 9 was under SIP trunks by provider it say 9 SIM Calls

 

[cobaltit]

Ahh ok. So you can set the trunk limit to whatever you want, irrespective of the actual SC limit or the provider limit but it will boil down to the lowest allowed of the 3. Glad you got it sorted out.