Error native Softphone from Store

[CallingFromMars]

Hello,

we have still this problem:


We posted this a few weeks ago under a blog post.
It happens nearly every time when we do outgoing calls with deskphone control selected.

To make sure, that this does not only happen with my extension, we tested another extension for a full week now and it applies here, too.
My extension uses yealink T46s. The other extension Fanvil X7C.

So it does not seem to be vendor specific.
We are having this since we use v20 with the new softphone (so several pbx builds and softphones releases).
Using Hosted by 3CX.
I´d be happy if this could be checked, because we will not further roll out v20 at our customers, until we know where this comes from.

 

[ThomB_3CX]

Hi There thanks for your feedback.

Kindly please enable verbose logs and replicate the issue, then send me these logs via PM.

Enable Logs
- Open Softphone
- Click on More
- Click on About
- Click 12 times on the version number. This will navigate you to Settings Page
- Scroll all the way down and enable the Verbose logs checkbox

Replicate the issue and send us the logs
Logs can be found here:

C:\Users\{Your Username}\AppData\Local\Packages\3CXDMCC.3CX_bhm4yemhnd70e\LocalCache\Local\3CXSoftphone

Attach the logs via pm and send this directly to me.

Thanks

 

[CallingFromMars]

Hi There thanks for your feedback.

Kindly please enable verbose logs and replicate the issue, then send me these logs via PM.

Enable Logs
- Open Softphone
- Click on More
- Click on About
- Click 12 times on the version number. This will navigate you to Settings Page
- Scroll all the way down and enable the Verbose logs checkbox

Replicate the issue and send us the logs
Logs can be found here:

C:\Users\{Your Username}\AppData\Local\Packages\3CXDMCC.3CX_bhm4yemhnd70e\LocalCache\Local\3CXSoftphone

Attach the logs via pm and send this directly to me.

Thanks

Thank you.
Sending you the logfiles next week.
Forgot to mention. Even if this error dialog box pops up the call is executed. You can just click OK, and everything works as expected

 

[ThomB_3CX]

@CallingFromMars Please check the Beta release Version 20.0.580.0 we published today and let us know if you can still reproduce the issue