Error Transfering Calls !!!

[mazizeh]

Hello,

I installed the free version on 3CX 5 (latest). I configured everything correctly (extensions, SIP trunks, IVR, etc).

Whenever I call my DID number (which initiates the main IVR), the IVR will try to connect me to an extension (sales=1, techsupport=2).

BUT I only hear the prompt "trying to connect to the extension" then the prompt "sorry, the transfer failed".

I have the old verison 3.0, I tried it and transfer works great.

What is the problem in version 5? Can you help in fixing this issue please?

Thanks

 

[SY]

Hello,

Remove tick from "Support re-INVITE" option on provider configuration page.
You may post copy of log from "Server Status" page here. It will provide more information about problem.

Thanks

 

[mazizeh]

1- Support Re-Invite is not ticked.
2- Log:

18:47:47.653 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:8000
18:47:43.232 Call::RouteFailed [CM503014]: Call(4): Attempt to reach [sip:[email protected]] failed. Reason: Not Registered
18:47:43.232 CallCtrl:nSelectRouteReq [CM503015]: Call(4): Target is not registered: Ext:Ext.5010
18:47:34.966 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:8000

As logs says: failed. Reason: Not Registered
When the device (extension) is not registered ... the transfer faild.

I tried all the options in Destination Unreachable / Forwarding >>> when the device is not registered BUT still transfer failed!!!!!!


Please help