Error while accessing portal remotely

[ashwingorityala]

How can I solve this error

 

[Saqqara]

Access the management console from a different local machine, or a different wan address

After logging in, remove the ip from the blacklist

 

[ashwingorityala]

Access the management console from a different local machine, or a different wan address

After logging in, remove the ip from the blacklist

i removed it, but still i see this error

 

[NickD_3CX]

You need to access your Management Console from a different Public IP Address, maybe try turning on Mobile Data on your Mobile Phone and disable Wifi, then access it from there and try to log in.

 

[ashwingorityala]

You need to access your Management Console from a different Public IP Address, maybe try turning on Mobile Data on your Mobile Phone and disable Wifi, then access it from there and try to log in.

I'm logging in and trying to delete it from the 3cx server itself, I can't find it

 

[NickD_3CX]

If you are running V18, all Blacklisted IPs are found here:

 

[ashwingorityala]

If you are running V18, all Blacklisted IPs are found here:
View attachment 29165

I've whitelisted my IP ranges, if I delete them I will lose remote access and the errors show

 

[SweetAction]

Check the console restrictions section as well.

 

[ashwingorityala]

Check the console restrictions section as well.
View attachment 29169

This looks fine

 

[NickD_3CX]

I've whitelisted my IP ranges, if I delete them I will lose remote access and the errors show

OK, so with these IPs whitelisted, it is OK now?

 

[ashwingorityala]

OK, so with these IPs whitelisted, it is OK now?

If I whitelist my gateway IP, I'm able to access it. And if I delete the whitelist the error shows back

 

[SweetAction]

Are you using the 3CX global blacklist option?

 

[ashwingorityala]

Are you using the 3CX global blacklist option?
View attachment 29171

Yes it is enabled

 

[SweetAction]

It's possible that your IP is in the blacklist. Maybe someone from 3CX can confirm, but you can disable it and see if the issue goes away.