Solved Exceed license limits

[RDWild]

I have a client that occasionally will exceed the simultaneous call limit, and then the deskphone that was used when the limit is exceeded is unable to function for two hours. They are most likely going to up their limits, but why does the deskphone get blocked out for 2 hours?

 

[SteveITS]

Can it call *777 or another extension? Possibly, if the SIP trunk is disconnected, there will be no trunks available which triggers the "Trunk Failover or max amount of calls available for the trunk has been reached" alert.

 

[OlegR_3CX]

Hi there.
If you use binlog viewer, you can find those calls by the call id to see, what was those calls, and what is their similarities.

 

[RDWild]

I generate support info, and I never receive an email that it has been created.

And no, it cannot dial another extension.

 

[RDWild]

OK, evidently, I misunderstood the issue. If they reach this simultaneous call limit, one extension stops ringing for 2 hours. It can still pick up calls that should have rang that extension, it can still make outgoing calls, it can still make internal calls, it just stops ringing.

 

[RDWild]

Phone has been swapped with another known good phone, same issue.

 

[OlegR_3CX]

I generate support info, and I never receive an email that it has been created.

This can be due to multiple issue, one of them if your FQDN IP is not the same as the IP that sends request for support info.

 

[OlegR_3CX]

So, did you check the issue of SIM CALLS limit reach? What are those calls? Are you using supported phones and with the default template and correct firmware?

 

[leejor]

What does the 3CX Activity Log show when the set is blocked and a registration is attempted (phone is restarted)?
Do you see an attempt, is the IP blocked?

 

[RDWild]

Yes, the phones are supported, correct template and firmware. I get this in the activity log, which I believe answers my issue.

06/10/2024 8:33:39 AM - [CM101006]: License Limit: Number of simultaneous calls covered by current license has been exceeded. Call(C:3934) from Extn:102 has been rejected. Active calls: [3871,3929,3931,3932,3934]

06/10/2024 8:33:27 AM - [CM101006]: License Limit: Number of simultaneous calls covered by current license has been exceeded. Call(C:3933) from Extn:102 has been rejected. Active calls: [3871,3929,3931,3932,3933]

 

[OlegR_3CX]

Perfect, and thank you for the feedback provided.
I will now close this thread.