licensing

  1. Solved Exceed license limits

    I have a client that occasionally will exceed the simultaneous call limit, and then the deskphone that was used when the limit is exceeded is unable to function for two hours. They are most likely going to up their limits, but why does the deskphone get blocked out for 2 hours?
  2. Migrate 3CX server need new register?

    Hi, I need to migrate my 3CX Server to other server with newer SO, different private IP address and hostname, but the public name and IP address continued the same. So my question is if I need to register the license again or I need only to make the install and restore process, can you help me...
  3. Gasha

    "Unable to reach License Activation Server." Possible causes?

    Hello everyone, we currently have an issue with our new customers fresh pbx installation. We're facing the following issue as seen in the picture, the ESXi VM seems to be able to resolve the "activation.3cx.com" address without any problems whatsoever and we also have no outbound restrictions...
  4. theMightyMacBoy

    Single Inbound Call Using Two Call Paths

    Setup 3CX Hosted PBX for a new customer (First time using 3CX's native hosting) and having strange behavior where an inbound call is taking two SIM CALL against the license. I am using SIPTRUNK.com's default template, only have one ring group + two extensions currently created. I have never...
  5. luis.ramos

    Solved Licensing: 3CX vs Elastix

    Hello, I am trying to decide whether to use Elastix 5 (3CX-based) or 3CX for Windows. Looking at the feature comparison in both websites, I can see that the Standard version of Elastix looks like the Standard version of 3CX: https://www.3cx.com/ordering/pricing/ After looking around...
  6. Solved Activation Issue

    Good Morning, I am getting an activation issue on a new 3CX deployment. When trying to activate I get the error "Unable to reach 3CX License Activation Server. Confirm that your Primary DNS Server is able to resolve activation.3cx.com ". I have set the DNS to google (8.8.8.8) and removed all...
  7. Need to re-register an old version

    We are trying to get all our 3CX installations up to date prior to the SSL cert changes due soon – one of these is still running 3CX version 12. This was uninstalled today and an attempt was made to install ver 12.5. However, it was then discovered that the PC was running Windows 7 32 bit and...
  8. Cloud PBX licensing

    Hello, I am testing a trial version of Cloud PBX express for a rollout. I was told this version gets deleted in 29 days. My question is 1. Am i able to purchase a licence and upgrade this build (replace the trial license with a proper one) or do i have to start from scratch with a new cloud...
  9. 3CX cloud express licensing

    Hello, We are an IT company and looking to move 8 different customers onto 3cx cloud. Approx 8-12 extensions each with 3 year contracts on each customer. Is it best to get an annual license or perpetual ? Can an annual or perpetual license be transferred to another customer if necessary ? Any...
  10. Solved License Problem - Feature Not Available in the 3CX PBX Edition

    I have a Standard Edition license and I cannot a second trunk, a single queue or even the fax server extension. The tool tip on the OK (save) button in each of these areas displays on hover - "Feature Not Available in the 3CX PBX Edition". This just happened and we can't figure out why this is...
  11. Michael Menor

    Deployment Strategy

    Hi everyone, As a new 3CX Partner I'm trying to collect ideas for staging and deploying systems. My main concern is licensing, I understand that you need a license (free or paid) to get it installed, but since we're staging the PBX at our HQ I have a few questions: How easy is it to upgrade...