Exceptions Webclient

[JessicaVerschelling]

Hi,

Anyone knows where (or why it has been removed from the webclient) the 'received druing' options is in the webclient?
One of our customers (running V18 update 4) noticed it this morning. In the management console there's still the possibility to choose between different 'received during' options.

Jessica

 

[JosIPVG]

Hi Jessica,

In the 3cx Desktop app the option is still there i beleive.


Translated from Dutch you get from left to right:
Calls from number.
Received During.
Transfer to.
Rebound.

If its in the desktop app id figure it should also be in the webclient.
i got there via the 3 dots and settings , then status and then exceptions.

 

[JessicaVerschelling]

Hi Jos,

Thanks for the reply.
In English so everyone can follow: It's also gone in the 3CX App.
Indeed, there's a header 'received' during. But when you click on the plus to add an exception there's only an option for 'Calls from called ID' and 'Forward to'.
After the Save button it's always Received during 'Always'. Before (and still in the management console) you had the option to choose between in / out office hours or specific hours etc..



En in het Nederlands:
In de 3CX App is de optie ook verdwenen. In het overzicht zie je inderdaad een 'ontvangen tijdens'. Maar wanneer je een uitzondering toevoegt heb je geen invul mogelijkheid voor 'ontvangen tijdens'.
Nadat je op opslaan hebt geklikt heb je dus altijd ontvangen tijdens 'altijd'. Eerst (en in de management console nog altijd) had je de keuze voor in/uit kantoortijden of specifieke uren etc. welke door een aantal klanten gebruikt werden.

 

[JosIPVG]

Hi Jessica ,

Sorry for telling you something you allready knew ,i didnt test around to see if it would function since the options are clearly there in the UI, just wierd that you litterally cant set a "Received During" period.
I tried finding a way around it but i cant get it to work either.
Let's hope they bring back the functionality in an upcoing update.