Didn't get any help in the partner forum so posting this here
We are using the 3cx digital receptionist for our initial greeting and using exchange for the company directory which is one of the options from the 3cx dr. It doesn't forward it to exchange from the 3cx digital receptionist but if we set the incoming pstn to go straight to the exchange AA then it works.
So I call in and the 3cx greeting starts playing with options, I hit the option which is set to forward to exchange and the greeting stops playing and everything is just silent, at this point it's still in 3cx because I can enter an extension and it will start calling it. It doesn't seem to be sending it to exchange.
But if I set the exchange AA to be first when the outside line connects it's fine. Any clues?
Log is as follows
16:51:08.383 [CM503008]: Call(937): Call is terminated
16:50:31.634 [CM503007]: Call(937): Device joined: sip:[email protected]:40600;rinstance=00853b57c59c1016
16:50:31.619 [CM503007]: Call(937): Device joined: sip:[email protected]:5062
16:50:31.619 [CM505001]: Ext.804: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
16:50:31.619 [CM503002]: Call(937): Alerting sip:[email protected]:40600;rinstance=00853b57c59c1016
16:50:31.462 [CM503025]: Call(937): Calling Ext:Ext.804@[Dev:sip:[email protected]:40600;rinstance=00853b57c59c1016]
16:50:31.416 [CM503004]: Call(937): Route 1: Ext:Ext.804@[Dev:sip:[email protected]:40600;rinstance=00853b57c59c1016]
16:50:31.416 [CM503010]: Making route(s) to <sip:[email protected]:5060>
16:50:31.416 [CM505002]: Gateway:[Linksys3102] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.10(GW)] PBX contact: [sip:[email protected]:5060]
16:50:31.416 [CM503001]: Call(937): Incoming call from 10000@(Ln.10000@Linksys3102) to <sip:[email protected]:5060>
16:50:31.400 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:804
804 is the main greeting, it never even tries to forward to the exchange AA ext 806 in the logs
I can dial the exchange AA extension directly and it works, only when forwarded from a 3cx digital receptionist is when it doesn't
We are using the 3cx digital receptionist for our initial greeting and using exchange for the company directory which is one of the options from the 3cx dr. It doesn't forward it to exchange from the 3cx digital receptionist but if we set the incoming pstn to go straight to the exchange AA then it works.
So I call in and the 3cx greeting starts playing with options, I hit the option which is set to forward to exchange and the greeting stops playing and everything is just silent, at this point it's still in 3cx because I can enter an extension and it will start calling it. It doesn't seem to be sending it to exchange.
But if I set the exchange AA to be first when the outside line connects it's fine. Any clues?
Log is as follows
16:51:08.383 [CM503008]: Call(937): Call is terminated
16:50:31.634 [CM503007]: Call(937): Device joined: sip:[email protected]:40600;rinstance=00853b57c59c1016
16:50:31.619 [CM503007]: Call(937): Device joined: sip:[email protected]:5062
16:50:31.619 [CM505001]: Ext.804: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
16:50:31.619 [CM503002]: Call(937): Alerting sip:[email protected]:40600;rinstance=00853b57c59c1016
16:50:31.462 [CM503025]: Call(937): Calling Ext:Ext.804@[Dev:sip:[email protected]:40600;rinstance=00853b57c59c1016]
16:50:31.416 [CM503004]: Call(937): Route 1: Ext:Ext.804@[Dev:sip:[email protected]:40600;rinstance=00853b57c59c1016]
16:50:31.416 [CM503010]: Making route(s) to <sip:[email protected]:5060>
16:50:31.416 [CM505002]: Gateway:[Linksys3102] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.10(GW)] PBX contact: [sip:[email protected]:5060]
16:50:31.416 [CM503001]: Call(937): Incoming call from 10000@(Ln.10000@Linksys3102) to <sip:[email protected]:5060>
16:50:31.400 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:804
804 is the main greeting, it never even tries to forward to the exchange AA ext 806 in the logs
I can dial the exchange AA extension directly and it works, only when forwarded from a 3cx digital receptionist is when it doesn't
