Exit from Call By Name - Possible?

[CygnusAdmin]

Hi all,

I am new to 3CX, so please forgive any seemingly stupid questions. I am working on setting up my system, and am in a quandary when it comes to the Call By Name feature. Once you enter the call by name menu, there is no way for a caller to back out, call the operator, etc. that I can find. I have searched the forum, did other searches in order to find a solution, but all I have found thus far is other users asking the same question.

So, Has anybody been able to solve this issue? How can I give the caller an escape route? At this point, if you cannot find the person you are trying to reach, you are stuck until you get disconnected. This is not a viable option for a business setting.

Any assistance would be appreciated.

 

[craigreilly]

no such options.
https://www.3cx.com/community/threa...ectory-if-no-name-is-found.44444/#post-179504

 

[CygnusAdmin]

Yeah, I saw that already. Since the post was a couple of years old, I was hoping that somebody had found a work around or that 3CX had fixed it.

Thanks