Solved EXT shows having 2 phones

[Alphabetic]

Hi Guys,

my extensions show that they have 2 phones when they only have one.

they're on LAN and do not use the 3CX Client or Web Client.

They're using Fanvil X4.

Anyone know why?

Thanks.

 

[leejor]

Two phones, different MACs or two appearances, two keys, one set?

 

[YiannisH_3CX]

Hello @kieferschild

Please note that new extensions show that they have 1 phone for the 3CX client or web client. Once you assign an IP phone to the extension they show 2 phones assigned assuming that you are referring to the "Phones" column under the extensions tab

 

[Alphabetic]

Hi Yainnis,

How come for EXT who have Yealink phones it shows 1 phone and 2 phones for Fanvil?

Should I not see "Windows Client CTI" under phones to reflect this?

I have an EXT showing it has 2 phones. However, Phones page shows EXT only has a Fanvil phone and doesnt use client.

Is this a new thing? Does it only apply to new extensions? The yealink users have been in the system for a long time.

 

[YiannisH_3CX]

This has always been the case. If you create a new extension then the extension will be listed as having 1 phone which is the 3CX client in the extensions tab. The phones tab only shows registered devices.
Are you seeing 2 devices under the Phones tab when only one is registered?

 

[Alphabetic]

I'm wondering why I have extensions showing 2 phones (Fanvil Users) and 1 phone (Yealink users)

 

[YiannisH_3CX]

Where are you seeing this information? Is it under the extensions Tab of the management console or under the phones Tab of the management console?

 

[Alphabetic]

Extensions tab shows that users with Yealinks have 1 phone and Fanvil users have 2 phones.

 

[YiannisH_3CX]

If you navigate to extensions settings / Phone provisioning do you see the 3CX client and Yealink phone in the drop down menu? Are the phones auto provisioned to 3CX?

 

[Alphabetic]

Ah.

My Yealink users are using W52Ps and they're set up in DECT.

This will explain it then.

Thanks.

 

[YiannisH_3CX]

My Yealink users are using W52Ps and they're set up in DECT.

This will explain it then.

Yes, DECT devices are configured through the FXS/DECT tab of the management console and are not visible under the extensions phone provisioning section. Glad to see the issue has been resolved.