EXT unable to call group number

[pa_an_br]

Hi

V18 update 3 (461)

I have an extension that cant ring a particular group number but can ring all others. The extension calling the group number constantly gets a busy tone.

I have replaced the old Sangoma phone with a Fanvil but still the issue is there, has anyone ever come across this?

Thanks

 

[leonardorebelo]

Have you checked the activity logs?

 

[pa_an_br]

Yeah, nothing. Had to reboot to see them though lol but that's another issue.

Can users block other users?

 

[leonardorebelo]

are you using linux or windows? and what version? please provide more information.

 

[pa_an_br]

Sorry Linux, i did put v number above : V18 update 3 (461)

 

[leonardorebelo]

Are the phones supported by 3cx?

 

[pa_an_br]

Yes, he can ring any other extension or group without issue. Everyone else can ring the group in question without issue aswell. My first though was that one of the devices had blocked just his number.

Thanks

 

[Saqqara]

A user may have blocked the extension on the phone itself.

To test remove all extension from the group except one , ring the group and see if it rings , if it does keep adding one extension at a time to see if one of the phones is blocking calls.

 

[pa_an_br]

How can they do that though. I cant find any options on the device itself physically or in the web console?

 

[leejor]

So, to be clear, it is a ring group number they they cannot call (reach busy tone).

I assume that anyone else can reach this number.

What does the 3CX Activity Log show, when it is called , from that extension (Verbose setting may be required for details).

The log will show if the call actually leaves the set (internal set dialplan blocking the number?), and is received by 3CX, and why it fails to complete.

 

[pa_an_br]

So, to be clear, it is a ring group number they they cannot call (reach busy tone).

I assume that anyone else can reach this number.

What does the 3CX Activity Log show, when it is called , from that extension (Verbose setting may be required for details).

The log will show if the call actually leaves the set (internal set dialplan blocking the number?), and is received by 3CX, and why it fails to complete.

Yes, and yes everyone can ring it without issue. Will check with verbose turned on.

Thanks

 

[pa_an_br]

Deleted and recreated the extensions that this one cant ring and still the same. Changing the Logging to be verbose and will shortly make test calls.

Activity Log is blank at the min, which log will be the one i need to look at as i cant reboot yet?

TIA

 

[JohnS_3CX]

Unplug ALL the IP phones.

Log into the extension that has the problem via your mobile client

Log into one of the extensions that are in the RG via your web client.

If you succeed, then the 3CX system is behaving correctly. One of the IP phones is blocking the call.