Solved Ext with two status: A

[DaveSD]

I have an extension (755) stuck in Do Not Disturb, calls to this extension go directly to vms. The extension shows as available on the web client and queues. I have connected to the extension via the web client and dialed *30, still cannot ring extension. On the mobile app the status for this ext is "Available, Do Not Disturb"

See image, can anyone explain this multiple status?

Thanks much

 

[YiannisH_3CX]

Hello @DaveSD

Looks like you accidental triggered the legacy DND type. Try dialling *60 and see if that works

 

[DaveSD]

This was it! I had a sales person who was using the old codes.

Thank you!

~David

 

[YiannisH_3CX]

Glad to see the issue has been resolved.