status

  1. Novum Live

    Status not changing after a call

    Hi All. I'm using 3cx Hosted v20 Pro 4SC On the PWA client using Chrome on a Windows 11 laptop, after taking a call, stsuses are getting stuck in DND or On A Call. We then have to manually change these back. It happens more with PWA > PWA client calls than with external or [physical...
  2. sanch6

    Solved Status forwarding rule not applied to ring group or call queue calls

    Hey guys, I'm wondering if I'm wrong, if something is wrong in the system or if what I'm trying to achieve will simply never work. I'm trying to forward incoming external calls (ring group or queue, but queue would be better) from an extension (A) to another (B) depending on the extension A...

  3. Manually set a whole ring group to "On a break"

    Our customer has got calls coming into a ring group with 3 members. They want to have the ability to randomly set the whole ring group to an away status, such as "On a break", whenever they want to. For example the manager may walk in at any time and call a meeting, and they want to be able to...

  4. Cannot customize status in Windows Store app - V20

    As the title says, it seems like a weird thing to omit from the new client, the ability to set a custom status message for your state. Am I missing something obvious?
  5. JulienM

    Change forwarding number via XAPI

    Hi, I would like to be able to change the call forwarding numbers for each status using XAPI. Unfortunately, this type of action calls an ASMX web service with an encrypted payload, so I cannot reproduce this request. Have any of you found a solution ? In the example below, I modify the...

  6. route calls between two queues

    Hi, I'm looking to route calls between two queues based on the status of an extension, exactly if that extension is in DND status, the call should be route to the second queue What i currently have but that not working and i don't see why. For more details
    • lsh
    • Thread
    • cfd call flow designer queue automation status
    • Replies: 7
    • Forum: Call Flow Designer
  7. ArneDery

    Softphone: custom status labels not showing in teams overview

    Hi, I've searched for relevant topics but could not find one. Hence the new post. Has anyone else noticed that the custom label for statusses are not updated in the team overview? When setting up the systems this one of the main items we tend to discuss with our customers, and has a lot of...
    • ArneDery
    • Thread
    • custom softphone status
    • Replies: 3
    • Forum: Windows

  8. Detect unregistered extensions

    Hi! Is there anyway to detect if an extension is registered / unregistered? By a Call Flow I use the component "Get Extension Status", but in both ways returns "Available" even if th extension is not registered. This purpose is for using the "Make call component" in v20. Instead of making the...
  9. ArneDery

    Change status and status message

    In the teams tab there is a possibility to set status when you have the required rights. However many of our customers have the policy that when users change their status they need to fill in the status message. When someone is absent status can be changed via the teams tab, however this...
    • ArneDery
    • Thread
    • pwa receptionist status status message webclient
    • Replies: 0
    • Forum: Web Client

  10. Patch verb xapi/v1/Users({Id}) not working for CurrentProfileName

    Hi, Using the https://mycompanyname.3cx.us/xapi/v1/Users({Id}) enpoint I can "Get" the "CurrentProfileName" for my user, but when I want to try and change the "CurrentProfileName" with a "Patch" command it just does nothing. I tried to change the "FirstName" with a "Patch" command and that...
    • AbrieViljoen
    • Thread
    • api integration currentprofilename status status change xapi
    • Replies: 5
    • Forum: Web Client

  11. Status shows incorrectly in webclient admin

    Staus shows fine in the app, the desktop client, even in user webclient, but if you go to webclient admin, I have several that show as do not disturb even though they are available. Why are they displayed wrong here?
  12. TLCtech

    Website Live Chat Available When Group Members Are Not

    Afternoon all, I hope this is a relatively simple fix. We have Live Chat on our website. At first, it was just going to one person. Now bosses want it to go to a group of 3 people. Each person is available at different times throughout the day, and week. Usually there is one person who covers...
    • TLCtech
    • Thread
    • live chat ring group routing status
    • Replies: 7
    • Forum: Live Chat

  13. New Status for beeing in a Webconference

    Hello, we are using the Status link "lunch" oder "do not disturb". A status that says "I am in webconference and can't answer a call" would be nice and should be an automated thing when we use the PWA that hopefully knows when I am using the webconference with it... Best Regards Daniel Wolf
  14. InteractIT

    New status queue function

    We have a need for queue agents to be able to set a status that leaves them logged into their call queues but doesn't send them any calls. This would enable all agents to be in this status if required, while not sending queued calls to the no answer destination as it would if they were logged...

  15. Status following Status scheduler not Calendar sync with office 365 intergration

    One of my colleagues who uses the Office 365 calendar sync and specific his own office hours has the following problem; The status of 3CX does not match my calendar: 3CX says 'do not disturb' even though I have nothing in my calendar at the moment. This happens when my office hours start at...
    • Topper
    • Thread
    • calendarsync office hours status
    • Replies: 0
    • Forum: Office 365

  16. windows app 18.10.461 how to change status automatically

    Hello everyone, i'm searching how to set windows 18.10.461 app to change status when PC is idle. I have found solution for previous version (go to settings/configure accounts/double click my account/advance settings and enable auto change status when idle), but i cant find this path on...

  17. iOS Status Problem

    Ich habe es oft, dass ich keine Anrufe mehr empfange, weil komischerweise öfters der Status automatisch auf Abwesend steht, ohne dass ich es einstelle… weiß jemand warum?

  18. Automatically change User Status when Desktop is locked

    It would be great if the Windows and Mac clients had the option to automatically change the status to Away or Do Not Disturb when the desktop is locked and automatically go back to Available when the desktop is unlocked again. This would be very helpful so users wouldn't have to change the...

  19. Solved Going "offline" with 3CX App

    Hello, Our customer utilizes a ring group when calls come into their main number which by default all extensions are included in. The owner uses the 3CX app for making/receiving calls outside of office hours. During office hours, he would like ONLY his desk phone to ring and NOT the app. The...

  20. M365 Integration not working for some users

    One user's personal contacts are not syncing. That user and another user's calendar status is not syncing from Outlook to 3CX. Other user's contacts are syncing ok. I don't have calendar syncing turned on for anyone else currently. Current version of 3CX, running on prem. Recently switched...
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