Solved Extension does not show in Que

[Ed Grassere]

';I have a problem that Extension nr 200 doesn't show up in the Que WACHTRIJ and LIVE CHAT.
Nr.200 is member of both Que's but doesn't show in the switchboard that it is and also doesn't respond to the que's
As you can see in the screen-shot of the switchboard

Any idea what could cause this?

 

[Evolute IT]

The user might be explicitly logged out of the queue. A manager can log them back in.

 

[Ed Grassere]

Thank you for your answer, i m a manager in the system how can i log the member in?

I just saw it at the 3CX Portal... users STATUS... there this user was logged out... now back in it works.
Thank you for your support.

 

[Evolute IT]

The member and the manager can login/logout using the queue switchboard. Choose your queue and you'll see the list of agents, then there's a link "Logged in" or "Logged out", which you can click to toggle the status.

The other way is as you did, through the console using the Status button.

 

[VasilisV_3CX]

Glad your issue got resolved by @Frederick Marcoux. If you require any further assistance feel free to open a new thread @Ed Grassere!