Extension Import Fail

[kriley87]

Good morning-

I am trying to turn off call recording for all extensions, so I exported my extension list and disabled this feature and attempted to import the list but the import is failing. As a test, I just simply exported my extension list and attempted to import it, making no changes, and it is still failing:

Your import file has errors. Note that not all rows were imported.
Below is a list of row numbers that failed and in brackets you can see the column header that caused the failure.


2 (Number),
3 (Number),
4 (Number),
5 (Number),
6 (Number),
7 (Number),
8 (Number),
9 (Number),
10 (Number),
11 (Number),
12 (Number),
13 (Number),
14 (Number),
15 (Number),
16 (Number),
17 (Number),
18 (Number),
19 (Number),
20 (Number),
21 (Number),
22 (Number),
23 (Number),
24 (Number),
25 (Number),
26 (Number),
27 (Number),
28 (Number),
29 (Number),
30 (Number),
31 (Number),
32 (Number),
33 (Number),
34 (Number),
35 (Number),
36 (Number),
37 (Number),
38 (Number),
39 (Number),
40 (Number),
41 (Number),
42 (Number),
43 (Number),
44 (Number),
45 (Number),
46 (Number),
47 (Number),
48 (Number),
49 (Number),
50 (Number),
51 (Number),
52 (Number),
53 (Number),
54 (Number),
55 (Number),
56 (Number),
57 (Number),
58 (Number),
59 (Number),
60 (Number),
61 (Number),
62 (Number),
63 (Number),
64 (Number),
65 (Number),
66 (Number),
67 (Number),
68 (Number),
69 (Number),
70 (Number),
71 (Number),
72 (Number),
73 (Number),
74 (Number),
75 (Number),
76 (Number),
77 (Number),
78 (Number)


Any ideas?

Thank you

 

[Saqqara]

Easy way, select the extensions by clicking the box next to each extension -you can select more than one and clicking on edit.

Note you can select all extensions, by click in the box in the header line

 

[kriley87]

Ahhh thanks -- I supose I was overcomplicating it

 

[JohnS_3CX]

Hi @kriley87

Yep, the multi select of extensions is really helpful

You cannot import extensions that already exist. You must delete them from the management console and then import them back.

PS: Always create a backup before such an operation so you can return to the way it was before any modifications took place.