Solved Extension out of specific hours not working

[Harbottle]

Hello All,

Have an extension set up to divert to a Ring Group outside of specific hours, however the phone still rings no matter what time it is, such as before 9:00

View attachment 41771
The time is right from the after looking at the Call logs

I have set this up on a phone in another PBX and works fine, but the extension in question is in multiple ring groups, could this be overriding the extension rule?

Any help appreciated.

 

[OlegR_3CX]

Hi there.
What is the system version that you have?
Are you using 3CX supported trunk?

 

[Harbottle]

v18 Update 9 Build 31

How do I find out info on the supported trunk?

 

[OlegR_3CX]

Ensure that no one forced the 3CX System to be IN-Office hours, so for that you can dial *640 (to set to the default state) in case this dial code was used.
List of the trunks are mentioned here.

 

[Harbottle]

The global hours are 7am to 23pm, if someone *64 would that be the only hours the system would take note of, so anything else would be ignored?

The 3cx in question is a customer, so will try and emulate the same on a test PBX and reply back

Thanks.

 

[OlegR_3CX]

*64 is default general code (check the dial code use in there), and then the next digit will be for : 0 = default, 1 = Available, 2 = Out of hours.
So if someone dial *641, in V18, the system will always be In hours when it comes to external calls via the trunk.

 

[Harbottle]

Think we have found the solution, when we set up the office hours in the Web Client it is working, the specific hours seem to be ignored when we set them up in the portal.

Thanks for the help

 

[OlegR_3CX]

You are welcome and thank you for your feedback here too.
I will now close this thread.
Have a nice day