routing

  1. zahir sirag

    Call processing script

    Hi, I need to know how I can forward or divert a call to an external number through a call processing script. destination = "Extension."+"605"+"."; // it's work normally as it should i need same function for external calls var has_valid_destination = DestinationStruct.TryParse(...

  2. v20 WhatsApp delivery to group behaves weird

    Hello We have successfully integrated WhatsApp Business API with 3cx since v18. However, incoming messages do get delivered to internal users as configured. The following are screenshots of our settings: Default route is set to Department, and 'CallCenterQuality' has been selected. Department...

  3. Sophos Firewall, AT&T On-prem SIP, and 3CX VM

    Good afternoon everyone! Does anyone have any good tips or pointers using a Sophos firewall and setting up 3CX as a VM? We have AT&T on-prem SIP for voice services. The thought is to set a port on the firewall to the AT&T SIP static and then set up a DNAT to point that traffic to the 3CX VM host...

  4. Holiday Prompt Not Working

    Hello. We are trying to setup some holiday prompts. The way we plan to do it is we'll have a holiday specific message on the holiday created under office hours, and then on the queue we'll have it direct the call to a voicemail box with a generic recording. The problem is that it will not...

  5. 3CX V20 Trunk Call Routing

    I've had multiple trunks running with the same registrar / server working for a while in V18. Since V20, I am unable to run multiple trunks going to the same SIP server without 3CX appearing to get 'confused' and routing calls all through the same trunk and destination regardless of the...
    • chrism_ctai
    • Thread
    • bug routing trunk twilio
    • Replies: 3
    • Forum: Other

  6. Solved Extension out of specific hours not working

    Hello All, Have an extension set up to divert to a Ring Group outside of specific hours, however the phone still rings no matter what time it is, such as before 9:00 The time is right from the after looking at the Call logs I have set this up on a phone in another PBX and works fine, but...

  7. Dynamic Call Routing

    Hello, I am having trouble figuring out how to configure dynamic call routing. Here's the scenario: A call is placed from extension 10 to external number 123456789. When 123456789 calls back, the call goes straight to extension 10, ignoring other inbound rules. My idea was to somehow store...

  8. Change call routing based on business "Outage"

    I am wondering if it's possible for a manager or admin to mark an "Outage" in the system, so that when customers call in, it routes them to an automated message or queue of some sort. This isn't in reference to a PBX or 3CX outage, just an outage of our provided services. So if our processing...

  9. Manually Change Office Hours

    Hello everyone. We are setting up a new customer and they have unique operating hours in that they don't have a set closing time, although they do have a set opening time. This means that I can't use the normal office hours to have their phones go to the after-hours destination, they have to...
  10. jacobgraf

    Call Failing Over to Another User's Voicemail?

    In this case, a call came through to one user but they were unable to answer it. Instead of it failing over to her voicemail, the voicemail came to the main/first user's voicemail. We do not have any ring groups set up. I was trying to dig through the Activity Logs to find out what happened, but...
  11. T313C0mun1s7

    Solved Does SMS require its own trunk??

    I have a single phone number via Skyetel, and right now voice is routing to 3CX Hosted Pro, and SMS to Textable.app. I would like to bring the SMS in to my 3CX Hosted Pro system, but I am unable to figure out how to route it and the guide is not helping. The goal is to send new SMS messages to a...
    • T313C0mun1s7
    • Thread
    • routing skyetel sms
    • Replies: 5
    • Forum: SMS

  12. Ability to pickup call outside of office hours or holidays

    Hi all. Is there a way to pickup a call, even if the phone is set to out of office or to holiday? For a better understanding: In office routing: DID > Ext. 200 > after 20 sec > Ext. 100 (central phone) Out of office: DID > Ext. 200 > after 10sec > Ext. 150 (Dig. Receptionist) (or call flow)...

  13. Solved Help needed for routing outbound traffic to the correct provider

    Hello everyone, I have set up a 3cx on our promise and connected to Dinstar UC2000-VF gateway with 16 SIM ports, I am a newbie here as this is my first time using 3cx. At the moment, I have 4 sim cards on the gateway from two local providers(2 sim cards each). Inbound calls are working as...

  14. Amend 3CX IP Subnet

    Hi 3CX World, We are needing to amend our LAN subnet mask from a /24 to a /23 to accommodate more IP addresses. I do not see an option under Network Parameters to set this. Just an option to Select the Network Card Interface. How does one go about this to allow 3CX to look beyond a /24 subnet...

  15. Solved Problem with Multiple SIP Trunks

    I have three different Flowroute SIP Trunks. When calls come in on trunk 2 or 3 they are getting routed to the Main Trunk No for trunk 1. Even when there is an inbound rule to go to an extension it just always goes to the Main Trunk No for trunk 1. We have three different groups that we want...

  16. Incoming calls are not routed to their extensions

    Hello, we are working with 3CX since two months and are really satisfied. Since a few days, incoming calls with extension, are not routed to their extension anymore. They are going all to the 000 extension, which is our main (Secretary) extension. What could be the problem, that incoming...

  17. Call routing, Skype for Business on Premise

    Hi I connected an on premise Skype for Business Installation via an SIP Trunk to my 3CX. While calling 3CX extensions from Sykpe works fine I am Looking vor a way to route Invites from the Skype Trunk with public destinations throw the main Trunk. All calls from skype trunk are ending up at the...
  18. Maurice Lefevere

    Creating a routing switch

    Hello, I'm trying to make a call routing switch in the call flow designer. But it's a bit confusing. What i'm trying to make is that the receptionist can call to an internal number and choose a variable. 1 - during the day -> 3 options. 2 - Tuesday afternoon -> 2 options 3 - Emergancy ->...

  19. Outbound CID re-formatting

    Hello, I am currently reading through the guide on CID re-formatting and its heavy on inbound formatting but doesnt go into great detail for outbound CID re-formatting. What I am trying to achieve is re-formatting the outbound caller ID so it appears as a local number. Is this possible and...

  20. Outbound caller Id

    Hello, We have a number of inbound DDI'S for different regions. At the moment all our calls go out with the same outbound caller ID configured in the trunk settings. What I would like to do is have different rules for each region so when a call is made it displays the outbound ID for that...
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