Solved Extension report question

[treboR]

When running the extension statistic report, in the Outbound column for answered and unanswered, how can there be unanswered calls if no outbound calls are made?

 

[Evolute IT]

When running the extension statistic report, in the Outbound column for answered and unanswered, how can there be unanswered calls if no outbound calls are made?

View attachment 23336

Well, we see here that outbound calls were indeed made. The first row did 9 and they were all unanswered.

I see nothing wrong here. Unless you're telling me these extensions never made outbound calls. To which I would reply: are you sure?

 

[Naveen | Cal4care]

Hi treboR,

If the user did call transfer then these transfer calls considered as outbound call.

Please take a look https://www.3cx.com/blog/docs/report-inconsistencies/

 

[treboR]

Thanks, this helps...