Extension Statistic Report Issue?

[Jason Hayes]

I need a report to see if new customers are using 3CX. I have been running the "Extension Statistic Report", but not sure if there is data missing. Does it only report on External calls, I have one example of a user calling another 3CX Ext, it not being answered, they left an answerphone message, but on the call report, it is not showing as a "Outbound Unanswered". Should it?

Here is the report....


The call log shows the call:


I'm I doing something wrong?

 

[Evolute IT]

 

[Jason Hayes]

I have the below settings.....



The Extension is in the report, the report does contain numbers for other extensions, I was just asked, as we know x9624 has made a internal phone call, as per the call logs, it just doesn't show in the report?

 

[Evolute IT]

If the internal call is answered instead of going to voicemail, does it show up in the report?