Hello,
I was hoping someone could assist me. I ran an extension stat report for yesterday, 3/23. For a specific extension the number of outbound calls is 16 but listed in the inbound calls is '0'. The user of this extension reached out and let me know that they did receive an inbound call and gave me the time it was made. I've ran a Call Report and I do see her extension listed in the time she described in receiving an inbound call. Can someone explain some ideas as to why the extension stat report isn't listing it?
The extension is on a Call Queue, and that is how she received the call.
Thanks in advanced!
I was hoping someone could assist me. I ran an extension stat report for yesterday, 3/23. For a specific extension the number of outbound calls is 16 but listed in the inbound calls is '0'. The user of this extension reached out and let me know that they did receive an inbound call and gave me the time it was made. I've ran a Call Report and I do see her extension listed in the time she described in receiving an inbound call. Can someone explain some ideas as to why the extension stat report isn't listing it?
The extension is on a Call Queue, and that is how she received the call.
Thanks in advanced!
