Extension switching to Away without break times set

[Capronicus]

So I've got a bit of an odd issue; one extension(no phone) is set up to either forward to another extension when available, or to forward to its mobile number when in DND. for this it uses it's own specific office hours, no break times configured.

It changes between available/DND as it should, however for some reason it switches to AWAY based on the Global Office hours.

There should be no reason for this extension to switch to away
Global Office Hours:

so whenever we pass the 16:00 the extension switches. Is this expected behaviour?
I've currently adjusted it's forward rules so when it's "Away" it still forwards as it should but this feels like a workaround for bug.

 

[Alphabetic]

Your global break time is applying to all ext.

Since you havent configured break time for your extension the global will apply.

try checking "configure break times" and leave them blank to see what happens.

 

[Capronicus]

Leaving the break times blank doesn't save the setting and it reverts to the break times being unchecked.

I could potentially add a break time of 1 minute on a Sunday where it doesn't particularly matter, this would probably solve it, however, that's still a workaround in my opinion.

It also seems odd that an extension with "Specific Office Hours" and no configured break times somehow takes over the global break times, it feels very contradictory to what the setting implies.

I've set it up with the 1 minute break time on Sunday, I'll see if it still reproduces tomorrow.

 

[JohnS_3CX]

Away is either from Break times, or perhaps from the Windows Client if you are using it:

 

[Capronicus]

So, by setting a 1 minute break time on Sunday(during which the place is closed) the extension behaves properly.

@JohnS_3CX
the extension is a dummy extension only meant to route calls at certain times, no client or phone is connected to it that could affect it in any manner