The phone rings once if its an extension to extension call. The phone rings normally of its from an outside caller. Therefore I don't think it's a set issue.If the red light is still flashing, then I have to assume that the set is still ringing (does the caller still hear ring-back?). the fact that the audible ringer isn't sounding, would suggest it is a set issue. Perhaps an option.
Yealink T42S. Yes, the caller continues to hear the ring-back tone and if the extension user sees the red light flashing on the phone they can still answer it befor it goes to VM. Logs look the same for both.Is this the only set affected? What make/model phone is this? Does the caller continue to hear ringback tone, meaning the set is still ringing? Does a 3CX Activity log, for an external call, and an internal call, look the same?
I suspect some set option, dealing with audible ringing, that is being "activated" on internal calls only..
Not for Internal and External, but we do for Default and Queues. For the Queues, we are using Ring6. I will test others and update you. Thanks.Do you use different ringtones for internal and external calls?
https://dynalinkkb.com/knowledgebas...-is-only-ringing-once-and-then-stops-ringing/
Yep. Set is the same at all stations, and so is firmware. Maybe its an issue with the extension?Are you using the same type of set at other extensions? Have you tried swapping sets? Firmware level is the same on all sets?
Ok. I'll try that. Thanks.It might be a hardware issue. Swapping with another set should confirm that.
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