External calls appears as internal call

[adam5000]

Hi

I used to get caller ID from my GloCOM phone book (or at least just show the number) but nowadays with 3CX I am getting a weird display when someone calls me externally and I don't know if it's an internal or external call.

 

[Evolute IT]

Hi

I used to get caller ID from my GloCOM phone book (or at least just show the number) but nowadays with 3CX I am getting a weird display when someone calls me externally and I don't know if it's an internal or external call.

What do you mean "weird display"?

 

[JohnS_3CX]

What do you mean by GloCOM phonebook?

I think you should start from here first: https://www.3cx.com/community/threads/post-in-relevant-category.115838/

And assuming we have absolutely no idea what you are referring to, provide us with full details so we can better understand what you mean or such that we are able to replicate the behavior on our devices.