External CID not being passed when transferred.

[SpaceCowboy]

Hi All,

Currently, when an external caller calls through, we see their CID.

When that call is transferred, the 3CX main trunk number is displayed, instead of the CID.

How do we change this, so the CID is displayed instead of the main trunk number when transferring calls?

Thanks.

 

[Evolute IT]

When transferring to an external number or internal number?

 

[SpaceCowboy]

Internal

 

[Evolute IT]

That is odd.

What provider and PBX version? Also, what do they use to make the transfer? A deskphone or softphone?

 

[ronenba]

internal? if it is external changes need to be made on the sip provider level

by setting up each extension a CID will show the number we choose to show