External extension

[yadac123]

I have an external extension at home. Registeration ok but I can not hear voice from the party i'm calling.

Please help and any help would be very appreciated.

John

 

[coelhopsi]

Audio problems usually mean there's some traffic being blocked by the firewall. Are there any other external extension connected o this 3CX PBX that is working? If all external extensions are not working, maybe the correct ports (by default UDP 9000 - 9015) were not opened on the firewall on the PBX side. If yours is the only external extension not working, you could maybe have a firewall in your home network or computer that is blocking this traffic (are you using a personal firewall?).

 

[yadac123]

if the extension is internal to 3cx server then i don't have problem at all.

my external extension is at home on dsl. I got registered and connected. dial from 3cx voip client is ok. Calling the external from my cellphone is no good. When i talk into the cellphone my pc speaker is ok but when i speak to the mic my cellphone hears nothing.

Please help



Thanks

 

[yadac123]

Thanks matt i've solve the one way audio issue by installing the latest client.

Thanks
John