Eyebeam - send calls to voicemail

[Montclairguy]

The version of eyebeam we're using has an option listed as "Number for sending calls to voicemail". I haven't been able to discover the right string to input here for 3CX.

For example, there is a setting for "Number to dial for checking voicemail", which works with "sip:[email protected]".

For the "Number for sending calls to voicemail" option, I've tried "sip:*[email protected]", "sip:[email protected]", "sip:[email protected]" -- none of which directs the caller to my (ext 100) voicemail to leave a message. I searched the forums and manual, but couldn't find this referenced anywhere.

 

[SY]

Sorry, but we don't know how eyebeam use this setting and what is the exact procedure implemented there.
*4100 should be correct setting in most of cases. Pay attention that the dial codes (dial prefixes) are not supported in free edition.

 

[Montclairguy]

I'm not using the free edition of either program. When the 3CX phone sends calls directly to voicemail, how does it format the transfer, in standard sip:[email protected] format?

 

[Montclairguy]

Just figured it out, for anybody else who cares. The setting is:

"sip:<ext>@pbx_address;user=vmail"

 

[SY]

Just figured it out, for anybody else who cares. The setting is:

"sip:<ext>@pbx_address;user=vmail"

question: why doesn't work *4100 in case of eyebeam?

 

[Montclairguy]

Because "sip:*4100@pbx_address" gets routed as an outbound call by the PBX, according to my logs.

 

[SY]

Because "sip:*4100@pbx_address" gets routed as an outbound call by the PBX, according to my logs.

Could you please post a log of such call?
Thanks