Failed restore to v20

[Alphabetic]

Hi support

i've just attempted a backup and restore from 18 to 20 and i'm getting this



using debian ISO.

never seen this before.

 

[NikolasA_3CX]

Hi @Alphabetic

The reason for this as also mentioned in the ticket you have raised with technical support is because the license key is missing a phone number.

Edit the license key information from the Dashboard of the PBX, add a phone number, refresh the license key information and then take a new backup and use it to restore.