Failed to Send PUSH (50020) after V20 Update

[gael_evo]

Hello,

We updated a customer to v20 last night, and since this morning we are facing this problem.

Push notifications for both Android and Apple have the error 50020:

Failed to send FCM PUSH to device samsung SM-S911B(Ext.602). Internal exception occured: System.Exception: Cannot send FCM PUSH without FACILITYID specified at _3CX.Push.PushTransport.GetFcmToken() at _3CX.Push.PushTransport.PushAndroidFcmV1(PushTask pushTask) at _3CX.Push.PushTransport.PushAndroidFcm(PushTask pushTask)

Failed to send APNS PUSH to device iPhone 13 Pro (Ext.643). Internal exception occured: System.Exception: Cannot send APNS PUSH without FACILITYID specified at _3CX.Push.PushTransport.GetApnsToken(Boolean forceRefresh) at _3CX.Push.PushTransport.PushAppleStandardV1(PushTask pushTask, String topic, String devToken, Int32 expiry) at _3CX.Push.PushTransport.PushAppleStandard(PushTask pushTask, Boolean voip, Boolean immediate)

The 3cx version is Version 20.0 Update 3 (Build 806 Release)

And the license is active

Do you have any ideas?

 

[IliasL_3CX]

Can you please refresh the license key by navigating to Admin >> System >> License, then try one more call and let us know if the issue persists

 

[Panoramic]

Same Exact problem after the nightmare getting up to 20 from 18 which was forced because we could activate our license. Refreshed license a dozen times already. Doesn't matter on Android or iPhone

Failed to send FCM PUSH to device samsung SM-N975U1(Ext.695). Internal exception occured: System.Exception: Cannot send FCM PUSH without FACILITYID specified at _3CX.Push.PushTransport.GetFcmToken() at _3CX.Push.PushTransport.PushAndroidFcmV1(PushTask pushTask) at _3CX.Push.PushTransport.PushAndroidFcm(PushTask pushTask)