Failover routing

[greatchoice]

I have 2 routes set. One with a specific number of channels from my provider a s Amazon Chine as route 2 for outbound.

I just received another failover. No trunks available. Shouldn’t the calls roll over to Amazon route 2?

 

[YiannisH_3CX]

Hi @greatchoice

You mean you reached the channel limit on your first trunk and you expect the next call to go out the second trunk?

 

[greatchoice]

Yes. Looking at the log it looks like the call did pass outbound. I’m guessing the alert was to notify me that first route had a failover?

 

[YiannisH_3CX]

The notification is triggered when a trunk failover occurs or the max amount of calls per trunk has been exceeded so even if the call goes out through the second trunk you will receive an email about the failover