Solved Failure to perform Call Journaling in some cases

[Alessio Valenti]

Salutations,
the integration between 3CX and Hubspot (using the default template) works regularly, except for the absence of Call Journaling in the following two cases:

• Outgoing call rejected by the callee (even if the call is reported in the 3CX logs)
• Unanswered outgoing call (even if the call is reported in the 3CX logs)

If the recipient's voicemail goes off, the call is instead recorded in hubspot regularly

 

[Evolute IT]

In both these cases it should log correctly.

I would check the logs.

 

[Alessio Valenti]

SOLVED
The lack of Call Journaling registration in Hubspot, in the two cases reported above, was due to the selection of the "Play Busy prompt when extension is busy" option. By removing the option, registration takes place regularly.