Im having an issue where a call queue is getting repeated missed calls while everyone is already on the phone. It appeared as if the system didn't know that everyone was busy so i checked the reports. All of a sudden the agent login history report is showing extensions that are not in the queue.
I assume this is leading the system to think people are available when in reality they are not.
Has anyone come across this before? Any help would be greatly appreciated.
I assume this is leading the system to think people are available when in reality they are not.
Has anyone come across this before? Any help would be greatly appreciated.
