Solved Fanvil i16S doorbell no longer working

[engineer5757]

Since the V20 upgrade, our doorbells have completely stopped working. And I can not figure out how to configure these things in the new 3cx V20 console. They are provisioning fine, and I believe I have the button configured correctly. Does anyone happen to have these configured correctly that can share how they did it?

 

[TheodorosG_3CX]

Have you ensured that you are on the latest firmware version?

 

[engineer5757]

Have you ensured that you are on the latest firmware version?

Yes, they are.

 

[Alphabetic]

Can you log in to the fanvil to check the provisioning link is actually correct post upgrade??

 

[engineer5757]

Yes it is. Provisioning it's fine it looks like. I'm convinced it's not routing the call from the button press correctly once it hits 3cx.

 

[Alphabetic]

Have you checked blacklist?

 

[JohnS_3CX]

The doorphone extension needs to have a single BLF, of Speed Dial type.

Set the number you want there, and reprovision the device (just by pressing save on the extension after making the change).

 

[engineer5757]

The doorphone extension needs to have a single BLF, of Speed Dial type.

Set the number you want there, and reprovision the device (just by pressing save on the extension after making the change).

This seems to be what I was missing! I don't see a way to route the calls to a Ring Group like before though.

 

[Alphabetic]

This is our fanvil

 

[engineer5757]

This is our fanvil

View attachment 42621

Thank you! I got it all working now! Appreciate everyone's help!

 

[TheodorosG_3CX]

Glad to know this is resolved