Unsupported Fanvil i53W taking all calls from the ring group members

[comsyco-gavin]

We have the following set up that we want to implement

Fanvil i63 - to use as a doorbell
Fanvil i53w - to use as a possible receiver if people are near to this to take the "call"
A number of agents will be members of this ring group also so they can answer the call at their desks and operate the door etc.

I've set up a ring group to place all members in, provisioned both Fanvil devices accordingly. Ensured that auto answer and preview is turned off on both Fanvil devices.

Despite this when I use the doorbell to ring the ring group I have created. It rings everyone for less than a second and then only the i53w device.

Has anyone got any tips etc. I saw the previous mention to disable preview on the device to stop it taking the call through video preview but the problem still remains ???

 

[JohnS_3CX]

Hi,

Please note that the i53W is not a supported device.

It rings everyone for less than a second and then only the i53w device.

what does the 3CX call report show? That the i53W answered the call even though you did not press the answer button?

 

[comsyco-gavin]

Hi

Yes it does ....

Ive checked all auto answer areas and preview etc and all turned off ...

 

[JohnS_3CX]

And yet, it still answered it even though you are confident that this is disabled.

Normally, its enough to disable this Preview setting below. But if not, you will have to contact the manufacturer directly for support.

 

[comsyco-gavin]

Just an update , I've found the issue ...

ANOTHER preview tickbox on the receiver ... see picture for anyone with a similar issue ... why its there I really don't know !