Fanvil i62 Intercom not provisioning

[3CXfan]

We have been running 3CX for a long time, and randomly the Fanvil i62 Intercom stopped working yesterday. Upon checking "Phones" list on Management Console, Fanvil i62 was not there anymore.

Then we reset the intercom and followed this 3CX guide, attempting to add it to our 3CX (on premise), but nothing would work.

Here are the steps that we have checked:

1. Follow everything that has been done here in this post, which includes resetting i62 multiple times but it's not being detected by 3CX (doesn't appear on Phones list).

2. i62 is running 3CX-approved firmware v2.4.4 already

3. Manually "Add Phone" to the extension will not make it provision. No error messages in the process.

4. IGMP is not enabled.

5. No multicast setting can be found on 3CX v20 to make a difference.

Anything else can be tried?

 

[SweetAction]

Try manually provisioning the device to 3CX (login to the device webpage and manually enter in the sip user, server, password, etc).

 

[Alphabetic]

Before you reset the fanvil you should have just give it a simple reboot. We've had our fanvil door phone stop working once.

Factory reset i61 / i62 / i63 / i64​

1. Power Off the device.
2. Power it On, wait for the blue colour LED to start flashing.
3. Press the “Call” key once. The LED should now turn yellow.
4. Press the “Call” key 3 times.
5. The device will reboot into Factory Default settings.

then press and hold # for 3 seconds to get the IP address of the phone. Most probably a static IP so you'll need to change your IP to the same subnet to then access the phone. Fanvil also do a scan tool https://www.fanvil.com/service/doc/soft/tools/tools/ipscanner/index.html

 

[matjaz]

Check the IP Blacklist aswell...

 

[3CXfan]

Try manually provisioning the device to 3CX (login to the device webpage and manually enter in the sip user, server, password, etc).

I have wanted to manually provision as well, but there are so many conflicting instructions in this forum and none specifically for Fanvil Intercoms.

I am able to log into the device webpage and know where the manual provisioning sections are, but just not sure about the full list of details required.

For example, I have tried to paste the provisioning available on 3CX and the username and password, but Fanvil i62 keeps reporting "Time Out' when trying to provision so I guess some missing fields must be entered but I don't know which ones.

Does anyone know of a good guide for Fanvil intercoms for manual provisioning?

 

[3CXfan]

Check the IP Blacklist aswell...

We have not set up any IP Blacklist or Whitelist, so this shouldn't be the cause, right?

 

[3CXfan]

then press and hold # for 3 seconds to get the IP address of the phone. Most probably a static IP so you'll need to change your IP to the same subnet to then access the phone. Fanvil also do a scan tool https://www.fanvil.com/service/doc/soft/tools/tools/ipscanner/index.html

You're right, after resetting, the phone has probably gone into manual IP and in a different subnet now as it is no longer detected by our router.

The "press and hold # for 3 seconds" sounds promising. What exactly does it do?

 

[SteveITS]

There is a known Fanvil issue that msg be relevant, see https://www.3cx.com/community/threa...one-behind-sbc-not-working.125623/post-593051

 

[Alphabetic]

You're right, after resetting, the phone has probably gone into manual IP and in a different subnet now as it is no longer detected by our router.

The "press and hold # for 3 seconds" sounds promising. What exactly does it do?

it reads its IP to you