Fanvil x210 PC Port Issues

[broadld]

3CX Version - 16.0.676
Phone firmware - 1.12.2
Template version - 91549

Good morning all,

I'm hoping someone might be able to shed some light on an issue we are having with our Fanvil X210 phones. Basically we have the phones on one vlan and the PC's on another. The x210 the PC port does not seem to work and PC's do not get an IP address. The switch port is configured correctly as an X3G phone works correctly plugged into the same port. We have nearly 70 other phones which are Fanvil X3G and all of these are fine.
We have double checked the settings on the phones config web page and all seems ok.
Any help would be much appreciated. Our system is not live yet but we are due to go live with it next week!


Thanks
David

 

[Saqqara]

what happens if you factory default the phone, and manually configure the settings within the phone gui - does this work (this removes 3cx from the setup).

if it does not work, probably better in ringing fanvil support as this is a manufacture issue and not 3cx

 

[broadld]

Thanks for the reply. We have factory reset the phone multiple times and set via the web interface on the phone and it still does not work. We have logged a case with Fanvil but wanted to know if anyone else Is having this issue.