Fanvil x3g timezone wrong

[stubs]

Hi all, I'm new to the forums (and to 3cx).
I recently completed the 3cx course, during which I was given a Fanvil x3g phone for testing & evaluation.

I have found that when using 3cx to provision the phone, it sets the timezone wrong despite having the correct one selected in the 3cx phone provisioning menu.
I'm in GMT London timezone, and I've tried both the default option (Use Global Timezone) in 3cx, and also tried selecting the "GMT, London" option. Both make no difference.

The only way I've currently found to rectify is to log into the phone's web GUI, under "Phone Settings --> Time/Date" and manually change it there. When provisioned by 3cx, it displays "UTC-11American Samoa" (top of the list).

Changing manually works fine until the next time a re-provision is sent from 3cx. The changes survive a reboot command form 3cx aswell as a physical power down.

Has anyone else experienced this before?


Cheers,
Stu

 

[Alphabetic]

Hi Stu!

Hope I can help here.

I had the exact same problem when I started playing with these phones.

are you using the correct phone template?

https://www.3cx.com/community/threads/fanvil-phone-time.56553/

 

[stubs]

Hi Stu!

Hope I can help here.

I had the exact same problem when I started playing with these phones.

are you using the correct phone template?

https://www.3cx.com/community/threads/fanvil-phone-time.56553/

Thanks for the reply. I did see your post, but I couldn't find any template that looked like the one you posted. Am I looking in the wrong place? Or do I need to create a new template?

 

[Alphabetic]

Hi Stu

when you "add phone" under the EXT you get Fanvil X3 and Fanvil X3S

 

[JohnS_3CX]

Hi all,

Please note that in a few hours we will be pushing out updates for the Fanvil Phones (except android-based models which will come on Monday). The updates will contain templates and firmware so please

1. download the template first
2. restart your MC to be sure the templates are loaded
3. then apply the firmware update that will appear soon

We will expect your feedback afterwards for the improvements.