Fanvil X4 BLF Issues

[Gylly-Si]

Hi All,

I have a client reporting issue's with their BLF keys, they are all running latest firmware (2.8.0.6251 ) I updated them yesterday. The BLF lights intermittently stop working so rather than being green for available or red there is just no light at all. The name is still listed but no lights. Then they will randomly start working. A reboot of the system or phones does solve the issue for a time.

Any ideas/help much appreciated!

 

[Luca.Marchesan]

3CX last update, Fanvil X4 last update, previsioned throught PBX = BLF Issue. Still no solutions?

 

[JohnS_3CX]

@Luca.Marchesan thanks for your feedback. Can you confirm that these are the exact versions you are running and that the phones were factory reset and reprovisioned please?

Latest firmware is 2.10.0.6646
Latest Template is 87571
3CX V16.0.0.1581

 

[Luca.Marchesan]

HI, exactly in this moment the update appeared in the PBX. Now i schedule Update and Monday i think i'll can give you a feedback. Thanks

 

[Nick W]

I have tested these firmware behind SBC.

BLF is working as is two way audio in tests I have done, including in and out of shared parking.

We have been using this firmware for over a month.

Ensure you completely reset the Fanvil phones if necessary. (Press and hold OK)

 

[Luca.Marchesan]

Update : Issue resolved with new Fw . Thanks