Solved Fanvil X5s and X6 - time error (1 hour before the right time since this weekend !!!)

[Bruno PELZER - CELEM]

Hi,
I have a 3CX server (Latest version 15.5.15502.6 on Linux Debian official ISO) and about 70 Fanvil phones (All supported models X5, X5S and X6 with latest official 3CX firmware)
All our Fanvil X5S and X6 have changed their time this weekend and they display 15h00 instead of 16h00 !
FYI, our Fanvil X5 are not impacted (they have the correct hour). We have this problem for 3 of our customers who are in the same configuration.
Could you please advice how to quickly solve this issue ? I think to change time zone but it's a hard job (about 70 phones on one site and 30 extensions on 2 other sites !!!)
Best regards,
Bruno

 

[Justin D]

I've had a similar issue with two of our X6's this morning, I just updated the time via their setup pages as I assumed it was the usual time server issues.

Interestingly, they were the last two to be re-provisioned with the "latest" template last week, the other two phones were last provisioned weeks ago.

 

[Bruno PELZER - CELEM]

I just reprovisioned the phones but it doesn't solve the issue.
I tried to roboot them but it doesn't solve the issue.
As the problem occurs only on some models X5S and X6 (NOT on old X5 models), I suppose that it's a template problem. I hope that 3CX will solve this issue quickly ;-)

A workaround is to change the Timezone for each phones but it's a lot of work because you cannot change this setting by multiselection, you have to do it one by one !!!

 

[Bruno PELZER - CELEM]

FYI, here is the configuration of a phone (no change made, only a provisionning by 3CX) :

 

[Bruno PELZER - CELEM]

I just updated fanvil X5S and X6 with the new template 80503... It works fine after re-provisioning !
I thank you very much to 3CX support !
Bruno

 

[YiannisH_3CX]

For others facing the issue please note that a new template has been released that addresses this issue. Once you download the new template, restart your management console service and re-provision the phones (if the default template is being used)